Forum Discussion
Problems with missing files overnight in teams
We've lost access to all our files stored in Teams having logged in this morning. We can't access the SharePoint back end, and we assume it is related to the issues MS has around ADD last night. All the teams file have gone. Does the community have the same issue, or who at MS can help investigate this issue affecting the free version of Teams. We are a charity and hence where using this free version to continue working. Please Please help.
Hi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal
Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.
Best,
Sam Cosby, Teams Engineering PM.
78 Replies
Mam taki sam problem. Wczoraj rano po zalogowaniu do MS Teams stwierdziłem brak plików Excela, na jakie pracował zespół. Co robić? Czy ktoś rozwiązał problem. U mnie kolejny dzień i nadal jest problem z wyświetleniem plików. Krzysztof
- Yes on Team free - so no support - we were looking to subscribe but using it first to see it worked for us - this is not helping to purchase - infact the opposite. Got passed around so many different chat teams yesterday and 0800 numbers everyone of them said they couldn't help were not the right team - my option is here 😞
- We too are on Free Teams as we only started using it in the last few weeks so we also have NO support for something that appears to have happened at Microsoft. We were impressed by the experience up to this point but we're now changing our view fast.
- One can assume Microsoft prioritize the paying customers though. The incident is unfortunate but it is no cost at all which is rather great.
VDREW we have same issue on Free version of MS Teams. All of our users have lost the files they share with each other within a channel.
We can't get your filesWe're working on getting them back.- Hi, I also had serious issues with Teams and Team free last night. They are now resolved for me. As there's no official support for Teams free I can only suggest that you wait for everything to be fully restored. Perhaps you can quicken that process by signing out manually as all settings get refreshed then.
- No problems here, we can access files stored in SharePoint with no issues
