Forum Discussion
Problems with missing files overnight in teams
Hi everyone - I've confirmed that our initial mitigation has been completed after checking a specific error that many of the tenants were impacted by are now resolved. If you're continuing to run into this issue, please sign-out/sign-into the client and validate if you're still seeing it. If you are, please ping me your tenant ID, which steps to this can be found here: https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-how-to-find-tenant#find-tenant-id-through-the-azure-portal
Thanks again for working with us, we apologize for this issue and are ensuring to learn from our mistakes that were made that caused this unfortunate incident to occur. Have a great and safe weekend everyone.
Best,
Sam Cosby, Teams Engineering PM.
- We too are on Free Teams as we only started using it in the last few weeks so we also have NO support for something that appears to have happened at Microsoft. We were impressed by the experience up to this point but we're now changing our view fast.
- One can assume Microsoft prioritize the paying customers though. The incident is unfortunate but it is no cost at all which is rather great.
- Agreed, but it still doesn't sit well that one of the biggest IT firms in the world can't get us up and running after 36 hours and counting
