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dwaghela's avatar
dwaghela
Copper Contributor
Dec 11, 2024

Persistent Bluetooth Headset Issues in Microsoft Teams

Many users, including myself, have encountered persistent issues using Bluetooth headsets with Microsoft Teams, particularly in the desktop app. Common problems include:

  1. Audio Output Problems: Low audio quality or no audio at all.
  2. Microphone Issues: The microphone does not function consistently or at all.
  3. Connection Drops: Devices disconnect unexpectedly during or after breakout sessions.
  4. Specific Trigger Points: These issues are often limited to Teams and do not occur in other applications.

Notable Observations:

  • Disabling the "Handsfree Telephony" service on the headset in Windows resolves many of these problems but renders the headset as a simple audio output device, necessitating an external microphone.
  • The issues seem prevalent across various brands (e.g., Jabra, Poly Voyager, Sony, Bose)

These issues are frustrating, especially since they are less frequent in other apps like Zoom or on the Teams web app. It seems related to how Teams interacts with Bluetooth profiles (A2DP vs. HFP) and prioritizes them during meetings.

Action for the Community:

To help Microsoft prioritize this issue, I’ve submitted detailed feedback on the Microsoft Teams Feedback Portal. If you’re experiencing similar problems, I encourage you to upvote and comment on the feedback to bring more visibility to this matter.

Vote for the Feedback Here

meetings
microsoft teams
User Interface

4 Replies

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  • HelloBenTeoh's avatar
    HelloBenTeoh
    Bronze Contributor
    Dec 13, 2024

    It seems related to how Teams interacts with Bluetooth profiles (A2DP vs. HFP) and prioritizes them during meetings.

    Yep, this is pretty much it. There's not a lot that can be done unless the Bluetooth technology changes. 

    • FiniteLooper's avatar
      FiniteLooper
      Occasional Reader
      Jun 13, 2025

      I have found a fix for this! You have to disable the headset portion of the Bluetooth device so that it never switches to that.

      https://answers.microsoft.com/en-us/windows/forum/all/how-to-permanently-disable-handsfree-telephony-for/c9e3c827-9409-48f1-9cca-531ad4a6d97d

    • Lawrencesproul's avatar
      Lawrencesproul
      Copper Contributor
      May 13, 2025

      I have a problem like this. It only occurs if Teams is running when I connect the headset

      • Lawrence_Sproul's avatar
        Lawrence_Sproul
        Copper Contributor
        May 15, 2025

        Wow I seem to finally have a fix that works for me. 

        There are many things that I have tried unsuccessfully to fix this, including everything suggested in this thread except re-installing drivers. It is a work computer so I can't install drivers and getting IT to do it is painful if not impossible. 

        Unfortunately, I dont know exactly how I did it. 

        Basically I disabled Telephony Service on the device, then re-enabled telephony. 

        The result is that my Headset is now recognized as two devices. A headset device and a headphones device.

        I think that disabling the Telephony required assigning a new driver for the headphones, and re-enabling Telephony configured a second driver, so I now have two drivers configured for the one device.

        In Teams, I selected "Headphones" for Output and "Headset" for Input.

        My headset has been working properly for a couple days now.

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