Persistent Bluetooth Headset Issues in Microsoft Teams

Many users, including myself, have encountered persistent issues using Bluetooth headsets with Microsoft Teams, particularly in the desktop app. Common problems include:

1. Audio Output Problems: Low audio quality or no audio at all.
2. Microphone Issues: The microphone does not function consistently or at all.
3. Connection Drops: Devices disconnect unexpectedly during or after breakout sessions.
4. Specific Trigger Points: These issues are often limited to Teams and do not occur in other applications.

Notable Observations:

• Disabling the "Handsfree Telephony" service on the headset in Windows resolves many of these problems but renders the headset as a simple audio output device, necessitating an external microphone.
• The issues seem prevalent across various brands (e.g., Jabra, Poly Voyager, Sony, Bose)

These issues are frustrating, especially since they are less frequent in other apps like Zoom or on the Teams web app. It seems related to how Teams interacts with Bluetooth profiles (A2DP vs. HFP) and prioritizes them during meetings.

Action for the Community:

To help Microsoft prioritize this issue, I’ve submitted detailed feedback on the Microsoft Teams Feedback Portal. If you’re experiencing similar problems, I encourage you to upvote and comment on the feedback to bring more visibility to this matter.

Vote for the Feedback Here