Forum Discussion
OctoTech
Sep 03, 2025Copper Contributor
New to teams: Are multiple outgoing sales lines possible?
Hey everyone! I am the sys admin of my small law firm, and we officially switch to Teams and Microsoft as a phone provider on September 15th. Currently we use 3cx as our PBX and Callcentric as our pr...
Nathan Peacock
Sep 23, 2025Copper Contributor
Hi OctoTech​,
To achieve this setup, the most effective approach is to assign additional phone numbers to your Call Queue by creating extra resource accounts.
Each resource account can be associated with a unique outbound caller ID, allowing agents in the queue to make outbound calls using these specific numbers.
When placing a call, you can choose from multiple resource accounts, allowing you to select a different outbound caller ID for each call.