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ccboyle's avatar
ccboyle
Copper Contributor
Mar 19, 2024

New Teams - presence broken in Outlook 2016, checkbox disappeared in Settings

With the introduction of client version 49/24021528611, all of our users have lost the checkbox in settings that let them set the New Teams as the default chat app for Office 365.

Previously, I had run a powershell script to fix the functionality of that checkbox, as described here.

It was working until client version 49/24021528611 was installed. 

We're running Office 2016, version 16.0.4266.1001

 

EDIT 3/20/2024

on a call with Microsoft yesterday afternoon, we were able to temporarily fix this issue by logging out and back in to Teams. This had the effect of rolling back the client version to 49/24020205514, which seemed to be causing the issue. However, upon logging out of our machines, once we logged back in, both issues returned, and the client version was once again the one we’re having trouble with, 49/24021528611. The "Teams Version" doesn't seem to be relevant, only the client. Continuing to investigate today.

  • xenes's avatar
    xenes
    Copper Contributor
    Any update for this issue? any solution?
    • dmulkeen's avatar
      dmulkeen
      Copper Contributor

      xenes our issue was directly related to older users who were onboarded in Teams while we were still using S4B still in Island Mode. Microsoft pushed a fix to our tenant to resolve the issue.

      • Rich1287's avatar
        Rich1287
        Copper Contributor
        Same here, Skype in Island mode causing the issue. Have not applied a fix we are moving away from S4B soon.
  • Matthew_Cox1305's avatar
    Matthew_Cox1305
    Copper Contributor
    MS case was updated and there is a new version being pushed to fix this. I received a new update this morning which I believe is the updated version. Waiting on some of my end users to confirm. Update version is 24033.813.2773.520


    Mar 26, 2024, 12:23 PM CDT
    The deployment of the code change is continuing to progress as expected and is still anticipated to saturate all affected environments by Tuesday, April 2, 2024.

    Mar 25, 2024, 4:59 PM CDT
    We’ve determined that a recent Microsoft Teams desktop update introduced a code issue that is causing the impact. Our code change to remediate this issue has begun deployment and we expect that it will saturate all affected environments by Tuesday, April 2, 2024. We’ll provide regular updates on the progress of the deployment and any changes to the estimated completion timeline.
    • dmulkeen's avatar
      dmulkeen
      Copper Contributor

      Did this new version fix the issue for you? We are still experiencing the issue and have received updates up to and including this morning with no change. Matthew_Cox1305 

    • TorstenS's avatar
      TorstenS
      Copper Contributor

      Does anyone have this fix working? Seems for us (Outlook 2021/365) the status is showing up again, but no colored icon? Teams Version 24060.2623.2790.8046., Client 49/24022924517.

       

       

       

  • Rich1287's avatar
    Rich1287
    Copper Contributor
    Same issue in our environment with New Teams and 64bit Office 365. reinstalling the app temporarily fixes this the issue, but it returns on client update. I have had a new update this morning now on client version: 49/24021528615, the problem still persists.
    Case also open with Microsoft support.
  • dmulkeen's avatar
    dmulkeen
    Copper Contributor
    We submitted a ticket with Microsoft but have not heard back. Same exact scenario for us. It appears to be at its root client version 49/24021528611. A repair or uninstall reinstall works fine for a bit. But soon after the client updates back to 49/24021528611 and the presence in Outlook once again fails.

    Anyone got any any more word from MS?
    • ccboyle's avatar
      ccboyle
      Copper Contributor
      I and several others have a case open with MS about it, still waiting to hear back after my request was escalated
      • dmulkeen's avatar
        dmulkeen
        Copper Contributor

        ccboyle 

         

        We got a new client version this morning and the issue with presence and Teams popping to the foreground in front of other windows persists.

         

         

         

         

  • xenes's avatar
    xenes
    Copper Contributor
    Same Issue 😕
    Outlook 2016
    Microsoft Teams version 24033.811.2738.2546.
  • Matthew_Cox1305's avatar
    Matthew_Cox1305
    Copper Contributor
    I uninstalled both old and new versions of Teams and reinstalled and this fixed the issue for us. We're on 365 not 2016 though so may or may not have the same effect for you.
    • dmulkeen's avatar
      dmulkeen
      Copper Contributor
      We tried that too and the issue came back after a reboot.

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