Forum Discussion
Microsoft Teams for MacOS is Blank
Hello there,
i have downloaded Microsoft Teams app for my MacBook Pro and after installing it requires my credentials after that only shows the blank screen and splash screen says "Loading Microsoft Teams ..."
OS version: MacOS Catalina 10.15.3
could you please help me to fix the issue
thanks,
Mojtaba Babaei
MojtabaBabaei Hi - I had exactly the same issue. was driving me NUTS. Mine was working perfectly - and then just stopped. It coincided with a Microsoft update - so coincidence? I tried everything from a new MAC OS update, deleting and reinstalling teams; deleting my library files.
This silly thing worked or me: the app was open and I right clicked on the icon in my finder dock. I clicked sign out. I then closed the app and restarted. After logging back in, the whole app refreshed and it seems to be back and working.
24 Replies
I wrote about this a bit on my website: https://keithblack.ca/fixing-microsoft-teams-blank-interface-in-macos-vm/
For anybody who is looking at this post in 2023 and beyond... if you are running macOS in a VM (maybe to test new Teams admin stuff without testing directly on your machine), and have the same white screen issue, know that I was able to fix it by installing Teams on a physical machine, disabling GPU acceleration, then copying the setting files over to the VM.
Here's a little step by step:- Install Teams on a physical machine
- Log into Teams, then go into Settings (within Teams) and disable GPU acceleration.
- Close Teams
- Go into ~/Library/Application Support/Microsoft/Teams and grab these 3 files (fair warning I don't actually know what one matters, I just copied over everything that seemed setting related):
- desktop-config.json
- Preferences
- settings.json
- Copy these 3 files into the same path, but this time on your VM
- Open Teams on your VM, and everything should be fixed (or at least it was for me). It even suggested logging in with the same user that the physical Mac was logged into)
That's what it took for my machine, and now it's working great. Back to testing!
Absolutely brilliant, I've been struggling with this too and whilst I understand that people often re-install, it's not addressing the root cause. My VM was a fresh build and I only created it because of this issue on another VM that I hadn't used for a while and didn't realise it was a preexisting condition so to speak.
As a bit of further info, the reason that I needed to log into teams on my Mac first was because you can't get to the settings if you aren't signed in and therefore can't disable GPU acceleration.
My machine specs are:
2019 iMac 27 Core i5
OS Ventura 13.5.2
Parallels Desktop VM is as above also
- Same situation here, tried everything but cannot get it to work. Microsoft Teams stopped working after an upgrade and since that not working.
I have tried everything on these posts too and nothing seems to work. Someone please HELP!hmesosu
I have tried absolutely everything suggested in this post but nothing has worked. Hope someone comes up with more solution as this is quite frustrating.
MojtabaBabaei I had the same problem and this solution worked for me:
- System Preferences>Security & Privacy
- Click on the Privacy Tab
- On the left scroll bar find and click on Accessibility
- You will need to click on the padlock and enter your admin credentials
- Make sure Microsoft Teams is there and checked
- IF MICROSOFT TEAMS is not in there, Add it by clicking on the + button, navigate to your Applications folder (go all the way back and you will see your Applications folder, then Select Microsoft Teams).
- It should now be added to the list and should be Checked.
- Close the System Preferences window.
- Restart Microsoft Teams
MojtabaBabaei Hi - I had exactly the same issue. was driving me NUTS. Mine was working perfectly - and then just stopped. It coincided with a Microsoft update - so coincidence? I tried everything from a new MAC OS update, deleting and reinstalling teams; deleting my library files.
This silly thing worked or me: the app was open and I right clicked on the icon in my finder dock. I clicked sign out. I then closed the app and restarted. After logging back in, the whole app refreshed and it seems to be back and working.
- Ah, thanks. That worked for me too!
- Thanks a lot!! I tried to reinstall the app and it did not help.
But signing out and signing in again helped!! Thanksmtjoca1984 No worries! It is so crucial to have Teams working right now. It was driving me crazy 🙂 Glad it worked for you too!
I have the same issue, and reinstalling doesn't fix it.
Temporary fix (for few hours) is to delete /Library/Application Support/Microsft/Teams folder. Issue occur mostly ofter some inactive time or locking macbook.
Mac OS: 10.15.3 and same happens on 10.15.4
MichalTajchertDXC That folder doesn't exist on my mac. Can't delete it.
MojtabaBabaei In my experience I would suggest uninstalling Teams for MacOS and re-download and install again. It should work flawlessly so trying again should fix it.
Also check in Systems Preferences that Teams has Full Disk access.
Hello! I've been facing similar issue. Microsoft Teams experienced bug in splash screen. I can't even access to its sign in page. It keeps being blank.
I have tried to give Full Disk Access for Microsoft Teams, I also did countless re-install. I have tried to delete ~/Libary/Application/com.microsoft.teams.support/Cache and etc. But it still doesn't work.
I am a Macbook User, OS Catalina v10.15.5
How do I resolve the problem? Please kindly help me.
- This silly thing worked for me: the app was open and I right clicked on the icon in my finder dock. I clicked sign out. I then closed the app and restarted. After logging back in, the whole app refreshed and it seems to be back and working.
