Identifying wether calls calls are dropping in our network or external through reports (teams admin)

AB21805
Hi,

Have you already read https://docs.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-quality

"Troubleshoot user call quality problems

1. Open the Teams admin center (https://admin.teams.microsoft.com) and sign in with your Teams communications support or Teams admin credentials.

2. On the Dashboard, in User Search, start typing either the name or SIP address of the user whose calls you want to troubleshoot, or select View users to see a list of users.

3. Select the user from the list.

4. Select Call history, and then select the call or meeting that you want to troubleshoot.

5. Select the Advanced tab, and then look for yellow and red items which indicate poor call quality or connection problems.

   In the session details for each call or meeting, minor issues appear in yellow. If something is yellow, it's outside of normal range, and it may be contributing to the problem, but it's unlikely to be the main cause of the problem. If something is red, it's a significant problem, and it's likely the main cause of the poor call quality for this session."