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TANK4GUNNER's avatar
TANK4GUNNER
Brass Contributor
Dec 19, 2024

Green Blocky Glitch on Shared Screen in New Teams Meeting

I have a user on New Teams that repeatedly has trouble with screens being shared in meetings by other people showing up as a Green Blocky mess on her end.  So far we have cleared cache, uninstalled and reinstalled New Teams, updated graphics drivers, tested her internet connection (measured at 300Mbps down by 35Mbps Up and she is the only user on it) performed normal system maintenance (SFC, D.I.S.M, CHKDSK), and restarts galore.  No luck.  Any suggestions would be greatly appreciated.

 

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  • Michielio's avatar
    Michielio
    Copper Contributor
    Jan 28, 2025

    I have a number of users intermittingly reporting this glitch.
    Interested in a fix/workaround.

  • Guillermo Zepeda's avatar
    Guillermo Zepeda
    Copper Contributor
    Jan 23, 2025

    Having the same issue here. Tried to find a cache folder to delet its contents, no luck. 

    Reinstalled Teams, nothing. 

    Teams version: 

    Mac OS version Sequoia 15.2

  • Karanvaghela's avatar
    Karanvaghela
    Brass Contributor
    Jan 17, 2025

    TANK4GUNNER 

    I wanted to check if there are any updates from Microsoft support regarding this issue. If further assistance is needed from my side, please don’t hesitate to reach out to me.

    • TANK4GUNNER's avatar
      TANK4GUNNER
      Brass Contributor
      Jan 15, 2025

      I have sent log files to Microsoft and am still awaiting a reply.

      • Eddie06's avatar
        Eddie06
        Copper Contributor
        Jan 17, 2025

        Thanks for the update! Let us know when you hear back from them. This only seems to happen when someone is sharing their screen or camera. 

  • Eddie06's avatar
    Eddie06
    Copper Contributor
    Jan 15, 2025

    Any updates on this? We are running into the same issue with a few of our folks. 

  • Wobbo's avatar
    Wobbo
    Copper Contributor
    Jan 07, 2025

    Any resolution?  We're having the same issue.

  • Karanvaghela's avatar
    Karanvaghela
    Brass Contributor
    Dec 31, 2024

    I can help you solve this problem, as I faced a similar issue recently. Here’s what you can do to resolve it:

    1. Set up a test Teams meeting.
    2. Once the meeting starts, have the user experiencing the problem share their screen for 10 to 15 seconds.
    3. After the meeting ends, note the meeting time.
    4. Export the Microsoft Teams log file using the following steps:

    For Windows

    Open Microsoft Teams.

    Press Ctrl + Alt + Shift + 1 simultaneously.

    This will generate a log file and save it in your computer’s Downloads folder as MSTeams Diagnostics Log

    Contact Microsoft Support via email or chat, attaching the log file and providing the meeting details.

     

    Microsoft Support should be able to resolve the issue on their end. Let me know if you need further assistance

     

     

  • sjoerdbuis's avatar
    sjoerdbuis
    Copper Contributor
    Dec 24, 2024

    I tried teams in app, via edge or chrome, issue is the same. team video issue not linked to team members.

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