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TANK4GUNNER's avatar
TANK4GUNNER
Brass Contributor
Dec 19, 2024

Green Blocky Glitch on Shared Screen in New Teams Meeting

I have a user on New Teams that repeatedly has trouble with screens being shared in meetings by other people showing up as a Green Blocky mess on her end.  So far we have cleared cache, uninstalled a...
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Karanvaghela's avatar
Karanvaghela
Brass Contributor
Dec 31, 2024

I can help you solve this problem, as I faced a similar issue recently. Here’s what you can do to resolve it:

  1. Set up a test Teams meeting.
  2. Once the meeting starts, have the user experiencing the problem share their screen for 10 to 15 seconds.
  3. After the meeting ends, note the meeting time.
  4. Export the Microsoft Teams log file using the following steps:

For Windows

Open Microsoft Teams.

Press Ctrl + Alt + Shift + 1 simultaneously.

This will generate a log file and save it in your computer’s Downloads folder as MSTeams Diagnostics Log

Contact Microsoft Support via email or chat, attaching the log file and providing the meeting details.

 

Microsoft Support should be able to resolve the issue on their end. Let me know if you need further assistance

 

 

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