Forum Discussion
Force Teams desktop client update
I would suggest you check out the recently shared blog that explains a little about the update process at Why do I not see a feature but my colleague does? - Release Processes Microsoft Teams.
As explained it's entirely normal to have different versions while deployments are happening slowly, things are a little complex at the moment due to some delays, an apparent rollback and new versions through TAP and Public Preview. So if your users are guests in other tenants that may be in TAP you could be getting versions from there, I'm a guest in the microsoft tenant so my versions vary wildly.
As PDSDavid correctly explained the Machine Wide installer is more like a stub to create the installation for each user. Also the regular msi will be a little behind the newest version you may see, it trails rollout and doesn't lead.
It is quite unlikely that any specific build would cause the issues you describe, and that would seem to be largely verified by it remaining after a reinstall. I would be looking into driver versions perhaps.
Teams update process is unorthodox in enterprise, more like a consumer app, but this is deliberate from Microsoft to manage the far faster pace of change in what is really a web application in a wrapper. In my experience across Teams at many organisation it is very robust, the only issues I've seen are in locations where network restrictions are preventing access to the download service. Microsoft were planning to provide some more admin control, allowing you to control the day of the week and so on, but I think this has been pushed down the list due to priority works to support Teams being used by schools during the pandemic.
ChristianBergstrom I don't think this is a very good idea, it's quite possible you could get a version that isn't going to be deployed to your deployment ring and therefore wouldn't be supported.
It's pretty unlikely that anyone is stuck, I've only seen it where there are firewall blocks preventing download. I would suggest the following to check if updates are fine
1. Click on the Me menu and Check for Updates
2. Go to the Teams icon in the status area, right click and choose Get Logs
3. Look for a message that says "App up to Date"
As long as that's there then there are no updates being offered to your client at the moment, so you are fine as you are. Teams versions are an increasing number, but only certain version make it to the widespread deployment ring which is supported. For example if you opt in to Public Preview or TAP programmes then you get more frequent and less tested client versions.
There has been a long gap in updates, it's entirely correct, don't mess with it. There would be an article on Docs if this was a supported proceedure.
StevenC365 we have 500 users with the error "Looks like you'r on an old version of Teams. Update in X days to continue using the app"
I'm sure the issue is environmental, but Premier support has been running in circles for the last 2 weeks. and I'm down to the wire on the error message.
as for not in our ring.. I'm pulling the version number from an updated machine in our tenant, so hopefully that version is good for us.
the documented locations of logs.txt comes up empty for most of us. we will look if the method you show works. as if we can track down the error we can fix the root cause.
right now I'm just trying to get us past this error, so a manual install via login script is my backup plan if premier cant get a better solutions in the next 24 hours.