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Karim Hossam's avatar
Karim Hossam
Icon for Microsoft rankMicrosoft
Jul 01, 2021

create serval calling directory in MS teams for serval shops

Hello,

how i can create (as an admin) in MS teams serval  calling directories to include the employees in different shops/branches.

 

so for example: when a customer call the main branch, the employee who answer the call, will be able to verify the available employees in the other shops ( users in the customized directories) and forward the call to them if needed.

 

I think that each user can create his own directory in Teams and add the desired users. but can the admin of the tenant push this setup?

 

thanks 

Best Regards

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  • StevenC365's avatar
    StevenC365
    MVP
    Jul 01, 2021

    Karim Hossam This isn't really native in the product. It's really an operator console requirements, and a third party product like Landis or PeterConnects would likely have an answer where you can answer a call and check on people's availability to transfer.

     

    I'm not really sure how this would really work in a retail format though, how would you determine the availability of staff that are on the shop floor? Wouldn't it make more sense to transfer to a call queue connected suitably to find someone in the store?

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