Forum Discussion
Karim Hossam
Microsoft
Microsoftcreate serval calling directory in MS teams for serval shops
Hello,
how i can create (as an admin) in MS teams serval calling directories to include the employees in different shops/branches.
so for example: when a customer call the main branch, the e...
Karim Hossam This isn't really native in the product. It's really an operator console requirements, and a third party product like Landis or PeterConnects would likely have an answer where you can answer a call and check on people's availability to transfer.
I'm not really sure how this would really work in a retail format though, how would you determine the availability of staff that are on the shop floor? Wouldn't it make more sense to transfer to a call queue connected suitably to find someone in the store?