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Chat not available after switching from skype for business
Hi everybody,
we have a problem since we switched from skype for business to teams a few days ago (Office 365). "Chat" is not available in teams (we have tested the web client as well as the windows app). Also clearing the teams cache on the client didn't do the trick. We have activated chat functionality in the teams admin page and set everything to teams only.
Currently we are not able to do conference calls, display contacts or send chat messages.
Any suggestions?
Thanks
Daniel
- Also, as you have just done the move, it has been known to sometimes have issues
See here
https://docs.microsoft.com/en-us/powershell/module/skype/grant-csteamsupgradepolicy?view=skype-ps
Use the Skype Powershell module on each user, log out, clear the cache and back in and see if that works
Again, let us know how this goes
Best, Chris
there are 2 settings that you need to check on your Teams Admin Center > Teams Apps
Teams Apps > permission policies > maybe you have 1 or more policy check the one that is active org-wide policy inside make sure Microsoft Apps is set to Allows all apps. or if specific apps Chat needs to be added there.
Teams Apps > Setup policies> maybe you have 1 or more policies check the one that is the active org-wide policy and in Pinned Apps make sure to add Chat.
Develtie check-out this and reply to us with your feedback!
- Also, as you have just done the move, it has been known to sometimes have issues
See here
https://docs.microsoft.com/en-us/powershell/module/skype/grant-csteamsupgradepolicy?view=skype-ps
Use the Skype Powershell module on each user, log out, clear the cache and back in and see if that works
Again, let us know how this goes
Best, ChrisHi Chris,
thanks for the hint. I've set each user to TeamsOnly via skype power shell as mentioned. No success. Chat ist still not available in Teams.
In addition i have to say, that i am more an average user than a admin. So figuring that power shell thing out was not easy for me....
Hope you have still ideas to get this fixed.....
Thanks
Daniel
- Hi Develtie
Can you check the following
1.) Your user is set to Teams Only in the Teams Admin Centre
2.) Chat is set to on in the Messaging Policy which is applied to you in the Teams Admin Centre
3.) Are you using Exchange Online? Has a mailbox been enabled?
Let me know.
Best, ChrisThanks for your answer!
I've checked your suggestions:
1) I did not found a user specific setting for "teams only". We have only a company wide setting, which was already set to "teams only" (as mentioned above)
2) Chat is set to "on" in messaging policy. This policy is also assigned to all users.
3) Yes we use exchange online (O365) with 3 Mailboxes
Thanks
Daniel
