Forum Discussion
Develtie
Apr 27, 2020Copper Contributor
Chat not available after switching from skype for business
Hi everybody, we have a problem since we switched from skype for business to teams a few days ago (Office 365). "Chat" is not available in teams (we have tested the web client as well as the wind...
- Apr 27, 2020Also, as you have just done the move, it has been known to sometimes have issues
See here
https://docs.microsoft.com/en-us/powershell/module/skype/grant-csteamsupgradepolicy?view=skype-ps
Use the Skype Powershell module on each user, log out, clear the cache and back in and see if that works
Again, let us know how this goes
Best, Chris
Apr 27, 2020
Hi Develtie
Can you check the following
1.) Your user is set to Teams Only in the Teams Admin Centre
2.) Chat is set to on in the Messaging Policy which is applied to you in the Teams Admin Centre
3.) Are you using Exchange Online? Has a mailbox been enabled?
Let me know.
Best, Chris
Can you check the following
1.) Your user is set to Teams Only in the Teams Admin Centre
2.) Chat is set to on in the Messaging Policy which is applied to you in the Teams Admin Centre
3.) Are you using Exchange Online? Has a mailbox been enabled?
Let me know.
Best, Chris
- DeveltieApr 27, 2020Copper Contributor
Thanks for your answer!
I've checked your suggestions:
1) I did not found a user specific setting for "teams only". We have only a company wide setting, which was already set to "teams only" (as mentioned above)
2) Chat is set to "on" in messaging policy. This policy is also assigned to all users.
3) Yes we use exchange online (O365) with 3 Mailboxes
Thanks
Daniel