Forum Discussion
Chat not available after switching from skype for business
- Apr 27, 2020Also, as you have just done the move, it has been known to sometimes have issues
See here
https://docs.microsoft.com/en-us/powershell/module/skype/grant-csteamsupgradepolicy?view=skype-ps
Use the Skype Powershell module on each user, log out, clear the cache and back in and see if that works
Again, let us know how this goes
Best, Chris
there are 2 settings that you need to check on your Teams Admin Center > Teams Apps
Teams Apps > permission policies > maybe you have 1 or more policy check the one that is active org-wide policy inside make sure Microsoft Apps is set to Allows all apps. or if specific apps Chat needs to be added there.
Teams Apps > Setup policies> maybe you have 1 or more policies check the one that is the active org-wide policy and in Pinned Apps make sure to add Chat.
Develtie check-out this and reply to us with your feedback!
- DeveltieApr 27, 2020Copper Contributor
Thanks for your answer!
I've checked these settings as mentioned. All apps are allowed in our global policy (which is assigned to all users).
All microsoft (as well as all other apps) are allowed already. Also the Chat App is pinned already:Regards
Daniel
- Apr 27, 2020Also, as you have just done the move, it has been known to sometimes have issues
See here
https://docs.microsoft.com/en-us/powershell/module/skype/grant-csteamsupgradepolicy?view=skype-ps
Use the Skype Powershell module on each user, log out, clear the cache and back in and see if that works
Again, let us know how this goes
Best, Chris- DeveltieApr 27, 2020Copper Contributor
Hi Chris,
thanks for the hint. I've set each user to TeamsOnly via skype power shell as mentioned. No success. Chat ist still not available in Teams.
In addition i have to say, that i am more an average user than a admin. So figuring that power shell thing out was not easy for me....

Hope you have still ideas to get this fixed.....
Thanks
Daniel
- Apr 27, 2020It can take up to 24 hours to propagate. Let me know tomorrow after logging out completely and back in again. If this doesn't work we will go from there
Thanks for all your actions so far
Best, Chris