Forum Discussion

Copper Contributor

Apr 27, 2020

Solved

Chat not available after switching from skype for business

Hi everybody, we have a problem since we switched from skype for business to teams a few days ago (Office 365). "Chat" is not available in teams (we have tested the web client as well as the wind...

ChrisHoardMVP
Apr 27, 2020
Also, as you have just done the move, it has been known to sometimes have issues

See here

https://docs.microsoft.com/en-us/powershell/module/skype/grant-csteamsupgradepolicy?view=skype-ps

Use the Skype Powershell module on each user, log out, clear the cache and back in and see if that works

Again, let us know how this goes

Best, Chris

ChrisHoardMVP

MVP

Apr 27, 2020

Also, as you have just done the move, it has been known to sometimes have issues

See here

https://docs.microsoft.com/en-us/powershell/module/skype/grant-csteamsupgradepolicy?view=skype-ps

Use the Skype Powershell module on each user, log out, clear the cache and back in and see if that works

Again, let us know how this goes

Best, Chris

Develtie

Copper Contributor

Apr 27, 2020

ChrisHoardMVP

Hi Chris,

thanks for the hint. I've set each user to TeamsOnly via skype power shell as mentioned. No success. Chat ist still not available in Teams.

In addition i have to say, that i am more an average user than a admin. So figuring that power shell thing out was not easy for me....

Hope you have still ideas to get this fixed.....

Thanks

Daniel

ChrisHoardMVP
MVP
Apr 27, 2020
It can take up to 24 hours to propagate. Let me know tomorrow after logging out completely and back in again. If this doesn't work we will go from there

Thanks for all your actions so far

Best, Chris
- Develtie
  Copper Contributor
  Apr 27, 2020
  ChrisHoardMVP
  
  Hi Chris,
  
  just want to let you know, that after a few hours everything works fine. So the solution was:
  
  1) Installing the https://www.microsoft.com/de-de/download/details.aspx?id=39366
  2) Open Windows PowerShell ISE in Admin Mode
  3) Connect to Skype account using following code (enter your admin credentials):
  
  Import-Module SkypeOnlineConnector
  $userCredential = Get-Credential
  $sfbSession = New-CsOnlineSession -Credential $userCredential
  Import-PSSession $sfbSession
  
  4) Do this for every single User:
  
  Grant-CsTeamsUpgradePolicy -PolicyName UpgradeToTeams -Identity mailto:mike@contoso.com
  
  6) Wait a few hours
  
  Thanks again for your support!
  
  Regards
  Daniel