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JamesBoucher's avatar
JamesBoucher
Copper Contributor
Sep 28, 2020
Solved

Cannot Adjust Audio Conferencing Settings Per User

Hello,

 

Recently for my organization we needed to add an Audio Conferencing license for one of our users because a phone number would not show when he created email invites for team meetings. I assigned the license to his profile and when I follow this article on how to Set the hone numbers included invites in Microsoft Teams  I get to step 3 within the admin console and see no option to edit Audio Conferencing settings within the users panel of the teams admin console. I tried going to the Skype legacy portal and see that the phone number is assigned there but when the user tries to create invites there still is no phone number displayed. When I go to Voice > Phone Numbers the phone number is also listed there and it says "Assigned to conferencing bridge". 

 

In the users panel when I find the user with the active audio conferencing license, it says "Audio Conferencing: ON" but when I go to "Edit settings" there is no setting to edit audio conferencing. Just "Policies" and "Teams Upgrade". I attached a screenshot of the "Edit Settings" panel from the users panel.

Administrator
How-to
microsoft teams
Settings
User Interface
  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    MVP
    Sep 29, 2020
    Hi JamesBoucher

    This should be done automatically simply by applying the AC licence. The bridge will assign the same number to all users who have the AC licence unless you customise the bridge and assign different bridge numbers to users. Most organisations find it simpler to manage to just use one.

    After a few hours of applying the AC licence, have the user sign out of Teams completely, close Teams and Outlook, then log back into Teams and then into Outlook, go to Calendar in Outlook and then select Teams Meeting. It ought to display there

    Let me know how you get on

    Best, Chris

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