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Ben_Rooke's avatar
Ben_Rooke
Brass Contributor
Jul 24, 2019

Call Queue Issues. Urgent advice needed

Hi All.

 

I have set up an auto attendant in teams.. which works like a charm.. I dial a number and i get a greeting.. great... Here is the issue... I have set up menu options so when callers press 1 2 or 3 they should get through to either sales, support or admin ( call queues set up as per instruction )... but when calling the AA and selecting the options nothing happens.... What am i doing wrong... the groups are all configured how the documentation advises...

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  • StevenC365's avatar
    StevenC365
    MVP
    Jul 24, 2019

    Ben_Rooke can you call the call queues directly, do they work? How are your numbers assigned, Microsoft hosted or via Direct Routing ?

    • Ben_Rooke's avatar
      Ben_Rooke
      Brass Contributor
      Jul 25, 2019

      StevenC365 

       

      Thanks for the quick response.  I have managed to resolve the issue.  It was nothing to do with the Teams environment but was the DTMF settings on our PBX.  

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