Forum Discussion
Bluetooth audio out stops when using Teams
Hi everyone.
I have a pair of Taotronics Soundliberty 79 earbuds. They've pair fine with my laptop running Win 10 and work for listening to music. I've also tested joining a Google Meets meeting and audio works fine in both directions.
However, when I join a MS Teams meeting after a minute or two I can no longer hear audio through my earbuds, but the microphone continues to work and others can hear me. I need to go to device settings in Teams and switch to PC speaker/mic then back to the earbuds to restore audio which only lasts a couple of minutes before dropping out again.
Does anyone have suggestions on how to resolve this?
I've been criticizing Microsoft for owning the problem and doing nothing about it. I did follow the suggestion from Sven and updated the driver for my Intel Wireless Bluetooth device. With driver version 22.20.0.3 - 2020-11-27 the problem seem to be there no more.
With that I was wrong in my opinion that Microsoft is to blame for the issue and that you deliberately would ignore the problems caused. I apologize for that.
kind regards
T
68 Replies
I was having a lot of the same issues with drop outs and failure to get clarity of calls in MS Teams. Especially with a set of Bose 700 NC on a Surface Laptop 3. I researched some testing that had been done using Broadcom chipset Bluetooth dongle. Ended up ordering an "MPOW Bluetooth dongle" for my Laptop and PC at home, and works without fail every time. Just had to disable the local bluetooth adaptor first, but Its been working without fail ever since after 4 weeks and allot of video meetings during that time.
Hope that helps anyone here.derekjwhitten any answer on this yet? i've had this 2 weeks in a row now with new clients. using apple airpods. worked on Zoom call just before. never works on Teams. also noticed that as soon as i enter the Teams meeting my bluetooth 'toggle' disappears! thought it was a bug in my laptop but obviously not. any idea where we can go to find answer to this thread pls?
AnnieH unfortunately I haven't had any luck with this. I have resorted to just using the built in speakers and microphone, and joining calls from my mobile if I need/want to use my bluetooth earbuds.
derekjwhitten I'm having the same problem with the Liberty79s . I want to alternate using my Tribit BT headphones, which work really well within Team for both sound and mic, with the Liberty79s but, no matter what I try, I just can't get the consistency of sound or mic quality - few garbled mutterings from the Test Teams Call then nothing.
The Libtery79s work well with other devices and apps, I just can't get them to work within the Teams environment.- Unfortunately I haven't found a solution for this so have started using teams on my mobile more often unless I need to share my screen because the earbuds work fine with my mobile.
I'm having the same issue with the SounLiberty 79. Two minutes is the longest. In my experience, in some cases, only some seconds go by until I lost the incoming audio. The mic seems to keep working, even though I couldn't confirm this with the other people on the call. If I switch to the laptop (Surface Pro 4) audio speakers the audio starts to work perfectly again.
- I'm experiencing this issue as well with a UE Boom Bluetooth speaker
StephenBradley derekjwhitten homersimpson20 Hi all - have you confirmed that you're using Teams enabled devices? https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/across-devices/devices
ThereseSolimeno The issue is, audio devices, such as BT speakers stop altogether after a teams call. My Jabra Evolve works fine, connected via the supplied dongle, and BT keyboard and mouse work fine. BT SPEAKERS however, teams for some reason will stop streaming audio after a call, even though all connections are OK. Can switch devices, from monitor speakers, OK. Laptop speakers, OK. Headset, OK. BT speakers? NO, and even re-pairing will not work, a reboot is needed.
I am also experiencing this issue. BT speaker connected, works fine, until a Teams call is made, or answered. BT speaker is connected, and I tried force closing teams, however the only way to resume audio from the BT speaker, is to reboot the PC.
Win 10
Teams 1.3.00.13565
BT speaker: Logitech G560
Also having this issue. Currently connecting using the Bose 700 headphones, they work fine in google meetings, webex etc for both audio and mic. As soon as I receive or make a Teams video call, the mic continues to work, but Im not able to get any audio. Change it to PC speaker and mic, and works fine. If I ever do get it to work for a teams meeting, if I disconnect the call, and reconnect into a new video call, the problem presents itself. I have tried different Bluetooth headsets, and get the same problem. JBF_SE
