Forum Discussion
Bluetooth audio out stops when using Teams
I've been criticizing Microsoft for owning the problem and doing nothing about it. I did follow the suggestion from Sven and updated the driver for my Intel Wireless Bluetooth device. With driver version 22.20.0.3 - 2020-11-27 the problem seem to be there no more.
With that I was wrong in my opinion that Microsoft is to blame for the issue and that you deliberately would ignore the problems caused. I apologize for that.
kind regards
T
StephenBradley derekjwhitten homersimpson20 Hi all - have you confirmed that you're using Teams enabled devices? https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/across-devices/devices
ThereseSolimeno The issue is, audio devices, such as BT speakers stop altogether after a teams call. My Jabra Evolve works fine, connected via the supplied dongle, and BT keyboard and mouse work fine. BT SPEAKERS however, teams for some reason will stop streaming audio after a call, even though all connections are OK. Can switch devices, from monitor speakers, OK. Laptop speakers, OK. Headset, OK. BT speakers? NO, and even re-pairing will not work, a reboot is needed.
- I've had this issue as well and it's super frustrating. I finally figured out how NOT to have to do a reboot.
I open the Services control panel, and restart the "Bluetooth Audio Gateway Service" (done by selecting that service, right-clicking on it, and selecting "Restart").
Depending on your hardware, your services might be listed under different names, but look for one pertaining to Bluetooth and Audio, and restart that one.bradleyboggs derekjwhitten and all:
One of our program managers shared this article on Linked In a few weeks ago:
https://www.howtogeek.com/354321/why-bluetooth-headsets-are-terrible-on-windows-pcs/
I was aware of the difference between headphone mode (sounds great) and headset mode (works well for calls but not for music). Now I have technical descriptions which is nice, but doesn't solve the problem. 😉
As with the Author of that article, I'm using AirPods on the PC as well with mostly good luck and mostly good sound quality.
The disconnection issues we're seeing though still seem to be software based, either with our Teams or Windows handles those connections. I can say that Zoom doesn't cause the same disconnection issues when running on windows, although we don't use it anywhere near as much as Teams so it could just be good luck that we haven't hit that snag yet. I do believe the issue lies Windows' or Teams' handling of the bluetooth connection and that they might need some work, but it's hard to say.
It seems like you might be trying to deflect responsibility for the issue, but the fact remains - Bluetooth Audio Gateway Service which seems to be what's crashing? Microsoft. Windows? Microsoft. Teams? Microsoft.
Pretty sure at it's core, it's still a microsoft issue.
The specific speakers are logitech G560, and also tested with BOOM2 BT speakers, same results.
Hi again JBF_SE I've asked one of our program managers to review this thread and provide a more in-depth response.
