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Adding Voice Route at customer Tenant / Cannot find Gateway
Hello everyone,
I have a problem with the direct routing setup for multiple tenants. I am a carrier and have followed these instructions: https://docs.microsoft.com/de-de/microsoftteams/direct-routing-sbc-multiple-tenants
The carrier-teanant is correctly configured and it is possible to make calls via this carrier-tenant.
Now I want to configure a customer tenant where you don't configure a PSTN gateway. When creating the VoiceRoute I always get the following error message: Cannot find specified gateway "cyqonts4.sip1.cyqon.org".
I have already tried this scenario in different customer tenants, even unsuccessfully. Also my failover SBC with the domain "cyqonts4.sip2.cyqon.org" cannot be found.
Has anyone ever had such a case and can help me?
Thanks a lot and best regards
Jan
Hi cyqon
Only reason that I can see that would happen is either:
1) cyqonts4.sip1.cyqon.org is not a domain that has been setup under the customer tenant
or
2) A licensed user has not been created with the UPN of for e.g. DR_Activation.cyqonts4.sip1.cyqon.org in the customer tenant.
Have you checked\verified both of these?
Hi cyqon
Only reason that I can see that would happen is either:
1) cyqonts4.sip1.cyqon.org is not a domain that has been setup under the customer tenant
or
2) A licensed user has not been created with the UPN of for e.g. DR_Activation.cyqonts4.sip1.cyqon.org in the customer tenant.
Have you checked\verified both of these?
