Forum Discussion
MS FORM NOT RECIEVING EMAIL TO SAY RESPONSE SUBMITTED
Hi
i have a colleague who has an MS Form, the form lives in a group and the option of get email response when form is submitted is selected, there is no email getting created, we have unticked box, come out od the form and responded, went back into form and turned on get email response back on, but those responses are not being received.
this form was functioning fine up to last thursday.
the form has not been moved or renamed and its only received 350 submissions.
can anyone offer any thoughts please
3 Replies
Even though Microsoft provides the notification system for a submitted form, best practice is to build a flow in Power Automate to save the response to a SharePoint list, notify you and/or others by email of what has been submitted and by whom, send a full confirmation email to the responder with the ID of the list item for reference & follow-up, and possibly do other actions like approvals (travel requests for example). We require this at my company (70,000 staff) for business flows for backup & audit reasons. Forms can occasionally prove flaky and having a flow ensures that form submissions are not lost if a form changes or a question is accidentally deleted.
Rob
Los Gallardos
Microsoft Power Platform Community Super User
Principal Consultant, Power Platform, WSP Global (and classic 1967 Morris Traveller driver)Since your colleague is an end-user (not an IT admin), here is the simplest, most practical path for them:
Step 1 – Check the Group Mailbox (Simple Check)
Before doing anything complicated, ask your colleague to open Outlook, find the Microsoft 365 Group mailbox (it usually appears in the left-hand folder list under "Groups"), and look in its Inbox. The notifications are almost certainly sitting in there. If they are, the form is working perfectly – they just need to monitor that folder or set up a rule to forward those emails to their personal inbox.Step 2 – If the emails are NOT in the Group mailbox
Since your colleague is not an admin, they cannot do message traces. So, they should skip all the admin steps and go straight to Power Automate.- It takes 2 minutes.
- It requires zero admin help.
- It sends emails directly to their personal inbox, completely bypassing the unreliable group notification system.
My recommendation to your colleague:
First, check the group mailbox in Outlook. If the emails are there, problem solved (just monitor that folder). If they are not there, do not bother with admin traces – just build the Power Automate flow. It is the quickest, most reliable fix for a non-admin user.My answers are voluntary and without guarantee!
Hope this will help you.
I have the same issue. No email notifications are received. When reviewing responses they are captured. Have toggled notifications on/off
