Forum Discussion

kevd1506's avatar
kevd1506
Copper Contributor
Jun 22, 2026

MS FORM NOT RECIEVING EMAIL TO SAY RESPONSE SUBMITTED

Hi    i have a colleague who has an MS Form, the form lives in a group and the option of get email response when form is submitted is selected, there is no email getting created, we have unticked b...
forms
Forms Responses
microsoft 365 groups
microsoft forms
Rob_Elliott's avatar
Rob_Elliott
Silver Contributor
Jun 24, 2026

Even though Microsoft provides the notification system for a submitted form, best practice is to build a flow in Power Automate to save the response to a SharePoint list, notify you and/or others by email of what has been submitted and by whom, send a full confirmation email to the responder with the ID of the list item for reference & follow-up, and possibly do other actions like approvals (travel requests for example). We require this at my company (70,000 staff) for business flows for backup & audit reasons. Forms can occasionally prove flaky and having a flow ensures that form submissions are not lost if a form changes or a question is accidentally deleted.

Rob
Los Gallardos
Microsoft Power Platform Community Super User
Principal Consultant, Power Platform, WSP Global (and classic 1967 Morris Traveller driver)