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kevd1506's avatar
kevd1506
Copper Contributor
Jun 22, 2026

MS FORM NOT RECIEVING EMAIL TO SAY RESPONSE SUBMITTED

Hi    i have a colleague who has an MS Form, the form lives in a group and the option of get email response when form is submitted is selected, there is no email getting created, we have unticked b...
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NikolinoDE's avatar
NikolinoDE
Platinum Contributor
Jun 22, 2026

Since your colleague is an end-user (not an IT admin), here is the simplest, most practical path for them:

 

Step 1 – Check the Group Mailbox (Simple Check)
Before doing anything complicated, ask your colleague to open Outlook, find the Microsoft 365 Group mailbox (it usually appears in the left-hand folder list under "Groups"), and look in its Inbox. The notifications are almost certainly sitting in there. If they are, the form is working perfectly – they just need to monitor that folder or set up a rule to forward those emails to their personal inbox.

Step 2 – If the emails are NOT in the Group mailbox
Since your colleague is not an admin, they cannot do message traces. So, they should skip all the admin steps and go straight to Power Automate.

  • It takes 2 minutes.
  • It requires zero admin help.
  • It sends emails directly to their personal inbox, completely bypassing the unreliable group notification system.

 

My recommendation to your colleague:
First, check the group mailbox in Outlook. If the emails are there, problem solved (just monitor that folder). If they are not there, do not bother with admin traces – just build the Power Automate flow. It is the quickest, most reliable fix for a non-admin user.

 

My answers are voluntary and without guarantee!

 

Hope this will help you.