Forum Discussion
Form now wont open showing Sorry, Something went wrong
Working on a new form and now the form won't open and displays this.
Hi, Mathew,
I'm from Microsoft Forms team. Your form has been repaired. You can verify now.
We have found the root cause of this issue. We recently added a new question type Likert. If an user adds it, then deletes it quickly (like in 3 seconds), there is a small chance that the form would run into an issue.
117 Replies
Kathy LiuMicrosoft
We've fully restored the service for all Forms users and will close this discussion. Summary of impact: Between 00:50 GMT and 11:15 GMT, a significant number of users encountered "Something went wrong" errors. Root cause: Architectural change to switch Forms' connection to SQL Azure. Mitigation: Engineers checked in a fix to revert the code change and flushed impacted caches. Next steps: Engineers will continue to investigate and prevent future occurrences. Thank you for your understanding and participating in this discussion. Your Microsoft FormsI am having the same issue as of this morning. Everything was fine yesterday and no changes have been made to the form. Please advise if this is still being worked on. Thanks
Hello - we have received the same issue today. I have raised a Premier Support ticket. Is this a widespread issue affecting all users?
Thanks it's working now :-)
- Kathy LiuWe would like to provide a quick update: we've identified the cause of this issue and have restored the service for the majority of Forms users. We will provide a further update once the service is fully back to normal. Thank you for your patience. Your Microsoft Forms Team
Hello, We have the same problem. Error Code 631. Users will not be able to get queries open.
Frank YanSanna, are you still meeting the issue? Our telemetry shows there is no error now. You can verify on your side.
- Frank Yan
To everyone inside the thread:
The incident was just mitigated. You can go ahead to verify with your form. We apologize for the inconvenience to your work and will conduct a postmortem afterwards. If you still have remaining issue, please let us know by posting to the thread.
Thanks - Frank
Hi Forms Team,
Some of the users are facing issue with form, I am also new to forms and getting Sorry, something went wrong.
https://forms.office.com/Pages/DesignPage.aspx#FormId=TrF2RTAcCUWO1p-9Z1bv76-ERWIh1cBBmKybgYc_V69URVRQNFcwR01BNThUOVJNRjg5RDRZNDZHUC4u&Token=196966d0c9ee48faa82730662489c367Is there anything wrong in the form or is it a permission issue?
Please help to resolve the issue.
- Kathy LiuApologize for the service reliability issue . Microsoft Forms team is actively working on investigating this and in the process to identify a proper mitigation plan. We have created a discussion thread (Microsoft Forms - "Something went wrong" Error) to keep you updated. Thank you for your patience as we work to restore the Microsoft Forms service. It's our top priority to get this issue addressed as quickly as possible.
Hi, I have over 100 forms I've been working on and when I now go to retrieve the responses, I get this message "Sorry, something went wrong."
Does this mean I lost the responses I was never able to attain?
Is there a limit to the number of forms I can create?
- Frank YanOlivia, can you email me an error screenshot with session id (xfyan@microsoft.com) or just give me the link to the form? The responses won't be lost. The limit of forms is 200, at which you can't create new form unless deleting existing forms.
- Kathy Liu
Apologize for the service reliability issue . Microsoft Forms team is actively working on investigating this and in the process to identify a proper mitigation plan. We have created a discussion thread (Microsoft Forms - "Something went wrong" Error) to keep you updated. Thank you for your patience as we work to restore the Microsoft Forms service. It's our top priority to get this issue addressed as quickly as possible.
I am receiving the same issue. Please have a look at it.
Yesterday the form worked perfect but today I am not able to access my account and other users cannot access the form.
"Microsoft Forms
Das hat leider nicht geklappt.Versuchen Sie es bitte noch mal. Fehlercode: 631."Microsoft Forms
Sitzungs-ID: 962d1845-ef86-4b9d-b165-959bf5c46585, Korrelations-ID: 25267d05-15f0-4cf4-a327-2d5ce812daa0Experiencing the same issue, any update?
- yes me too
- Any progress on fixing this problem?
This exact issue is happening with some of the us students right now in class
Same here.
- Hello there
I am having several problems with Forms
1. It’s not letting me go on my Forms
2. My students are unable to submit response. They are getting error 1003.
Could anyone look st this form and let me know what I can do. It was working till yesterday evening and have lots of responses already but I can’t view or change settings anymore today.
Here is the link to the form. https://forms.office.com/Pages/ResponsePage.aspx?id=MEu3vWiVVki9vwZ1l3j8vI2u5QcYpMNBhEkvnVRevVJUNE Y1VDdBWlczTDRYQkJIRzBYWDUwVTQ5US4u
