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Mathew Ketterer's avatar
Mathew Ketterer
Copper Contributor
Jan 10, 2018
Solved

Form now wont open showing Sorry, Something went wrong

Working on a new form and now the form won't open and displays this.
microsoft forms
  • Frank Yan's avatar
    Frank Yan
    Jan 11, 2018

    Hi, Mathew,

    I'm from Microsoft Forms team. Your form has been repaired. You can verify now. 

     

    We have found the root cause of this issue. We recently added a new question type Likert. If an user adds it, then deletes it quickly (like in 3 seconds), there is a small chance that the form would run into an issue. 

Kathy Liu's avatar
Kathy Liu
Icon for Microsoft rankMicrosoft
Feb 02, 2018
Apologize for the service reliability issue . Microsoft Forms team is actively working on investigating this and in the process to identify a proper mitigation plan. We have created a discussion thread (Microsoft Forms - "Something went wrong" Error) to keep you updated. Thank you for your patience as we work to restore the Microsoft Forms service. It's our top priority to get this issue addressed as quickly as possible.
  • Olivia Duran's avatar
    Olivia Duran
    Copper Contributor
    Mar 05, 2018

    Hi, I have over 100 forms I've been working on and when I now go to retrieve the responses, I get this message "Sorry, something went wrong." 

    Does this mean I lost the responses I was never able to attain?

    Is there a limit to the number of forms I can create?

     

    • Frank Yan's avatar
      Frank Yan
      Icon for Microsoft rankMicrosoft
      Mar 06, 2018
      Olivia, can you email me an error screenshot with session id (xfyan@microsoft.com) or just give me the link to the form? The responses won't be lost. The limit of forms is 200, at which you can't create new form unless deleting existing forms.

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