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Mathew Ketterer's avatar
Mathew Ketterer
Copper Contributor
Jan 10, 2018
Solved

Form now wont open showing Sorry, Something went wrong

Working on a new form and now the form won't open and displays this.
microsoft forms
  • Frank Yan's avatar
    Frank Yan
    Jan 11, 2018

    Hi, Mathew,

    I'm from Microsoft Forms team. Your form has been repaired. You can verify now. 

     

    We have found the root cause of this issue. We recently added a new question type Likert. If an user adds it, then deletes it quickly (like in 3 seconds), there is a small chance that the form would run into an issue. 

Frank Yan's avatar
Frank Yan
Icon for Microsoft rankMicrosoft
Feb 02, 2018

To everyone inside the thread: 

The incident was just mitigated. You can go ahead to verify with your form. We apologize for the inconvenience to your work and will conduct a postmortem afterwards. If you still have remaining issue, please let us know by posting to the thread. 

 

Thanks - Frank

Deleted's avatar
Deleted
Apr 05, 2018

Hi Forms Team,

 

Some of the users are facing issue with form, I am also new to forms and getting Sorry, something went wrong.

https://forms.office.com/Pages/DesignPage.aspx#FormId=TrF2RTAcCUWO1p-9Z1bv76-ERWIh1cBBmKybgYc_V69URVRQNFcwR01BNThUOVJNRjg5RDRZNDZHUC4u&Token=196966d0c9ee48faa82730662489c367

 

Is there anything wrong in the form or is it a permission issue?

 

Please help to resolve the issue.

 

 

 

  • groupe-atlanticcom's avatar
    groupe-atlanticcom
    Copper Contributor
    Apr 28, 2020

    i have the same issue what i can do ??

     

     

     

  • Frank Yan's avatar
    Frank Yan
    Icon for Microsoft rankMicrosoft
    Apr 11, 2018

    Hi, Nitin, our telemetry shows that the user who can't access this form doesn't have a valid Forms service plan. The user's Forms service plan has been disabled. 

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