Forum Discussion
Form now wont open showing Sorry, Something went wrong
Working on a new form and now the form won't open and displays this.
Hi, Mathew,
I'm from Microsoft Forms team. Your form has been repaired. You can verify now.
We have found the root cause of this issue. We recently added a new question type Likert. If an user adds it, then deletes it quickly (like in 3 seconds), there is a small chance that the form would run into an issue.
117 Replies
Frank YanMicrosoft
Hi, Mathew,
I'm from Microsoft Forms team. Your form has been repaired. You can verify now.
We have found the root cause of this issue. We recently added a new question type Likert. If an user adds it, then deletes it quickly (like in 3 seconds), there is a small chance that the form would run into an issue.
- DingkunXie
There seems to be an issue with accessing permissions on your SharePoint site when attempting to create a form from Excel. You may need to contact your IT department to check the permissions on SharePoint. In the meantime, you can visit the Forms portal at https://forms.office.com/Pages/DesignPageV2.aspx. From there, you should be free to create the form you need.
- hi Mathew,
Please can you help to repair my form too.
Here is the Session id: 6be12b60-e48e-446e-a973-174bdbde0d69, Correlation id: 678bb6a0-68f6-4377-8bf8-b23ed8e57ee4
Thank you very much. Hi!
I have a similar issue - I can login to Microsoft Forms, but I can not access my existing forms or create new ones. I keep getting the message that "my account is not enabled for Microsoft Forms".
Until last wek everything worked fine and I was able to get the form report, but since yesterday I keep getting this message.Can you please help/advise?
Kai ZhangHi Mathew, I'm developer from Forms team, can you copy the Form and share with us the Edit link? If you cannot do it, please let us know what question types have you added to the form? This could help us identify the issue, thanks.My CEO is having the same issue. Please can you help to repair it? She spent 1 hour to build the form.
Here is her form ID
Session id: 6be12b60-e48e-446e-a973-174bdbde0d69, Correlation id: 678bb6a0-68f6-4377-8bf8-b23ed8e57ee4
Thank you very much for your support
- Hi Please assist ASAP I have similar Microsoft Forms error. "Sorry, something went wrong. We can't display the form right now. Session id: 25747c86-51d8-4672-8eab-5ee6dc058565"
https://forms.office.com/Pages/DesignPage.aspx#FormId=DAzmPllyCE-_tXuWiQFxyKlPbesRA6dGlWR3-KoHsh1UMElQTTlSNUlYUTJQUTZSOFhKQ05XMVdISC4u&Analysis=true
Thank you,
Amy Kaufman.- DingkunXie
Hi Amy,
Sorry for the inconvenience, we are actively working on the solution.
In case you see this error again, a page refreshing may solve your problem as a workaround mitigation. If you still see the error even w/ a page refreshing, please let us know. Thanks.
Hi, I got the same issue in forms.
Can you please fix this, Thanks in advance.
- Zhongzhong_Li
Hi Mathew,
Thanks for reporting this error. Our engineer is investigating the error.
And I will let your know the result.
Regards,
Zhongzhong
- Hey Zhongzhong_Li I am having the same problem, could you help fix mine too? https://forms.office.com/Pages/DesignPage.aspx#Analysis=true&FormId=DQSIkWdsW0yxEjajBLZtrQAAAAAAAAAAAAN__g5i3GhUOFFHN1hBWDRNSDlJTFMyTlhMUUVMR1hLSS4u
Thank you -Varun Zhongzhong_Li Mine is having the same problem now. How do I resolve?
error 631 formsHello I´m experiencing a similar error when trying to open the survey or downloading to excel.
Error code 631
https://forms.office.com/Pages/DesignPage.aspx?origin=shell#Analysis=true&FormId=IjewOTa4akmF7IUPCVfKa8TNm6gHUnxOsoC3AHExrbBUMVREVUxEOVYzQ1FITE5NUjcyNlUwQUdRNy4u&TopView=SurveyResults
When trying to download to excel it says something went wrong, please try again later
- Frank YanAdrian, we have initial finding but need your assistance on further investigation. Can you contact Microsoft Forms team? My email is xfyan@microsoft.com
