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Mathew Ketterer's avatar
Mathew Ketterer
Copper Contributor
Jan 10, 2018
Solved

Form now wont open showing Sorry, Something went wrong

Working on a new form and now the form won't open and displays this.
microsoft forms
  • Frank Yan's avatar
    Frank Yan
    Jan 11, 2018

    Hi, Mathew,

    I'm from Microsoft Forms team. Your form has been repaired. You can verify now. 

     

    We have found the root cause of this issue. We recently added a new question type Likert. If an user adds it, then deletes it quickly (like in 3 seconds), there is a small chance that the form would run into an issue. 

Kai Zhang's avatar
Kai Zhang
Icon for Microsoft rankMicrosoft
Jan 11, 2018
Hi Mathew, I'm developer from Forms team, can you copy the Form and share with us the Edit link? If you cannot do it, please let us know what question types have you added to the form? This could help us identify the issue, thanks.
Deleted's avatar
Deleted
Feb 11, 2019
Hi Please assist ASAP I have similar Microsoft Forms error. "Sorry, something went wrong. We can't display the form right now. Session id: 25747c86-51d8-4672-8eab-5ee6dc058565"

https://forms.office.com/Pages/DesignPage.aspx#FormId=DAzmPllyCE-_tXuWiQFxyKlPbesRA6dGlWR3-KoHsh1UMElQTTlSNUlYUTJQUTZSOFhKQ05XMVdISC4u&Analysis=true

Thank you,
Amy Kaufman.
  • DingkunXie's avatar
    DingkunXie
    Icon for Microsoft rankMicrosoft
    Feb 11, 2019

    Hi Amy,

     

    Sorry for the inconvenience, we are actively working on the solution.

    In case you see this error again, a page refreshing may solve your problem as a workaround mitigation. If you still see the error even w/ a page refreshing, please let us know. Thanks.

    • Swu Chou Feng's avatar
      Swu Chou Feng
      Copper Contributor
      Apr 01, 2019

      DingkunXie 

       

      I have a similar issue while loading Forms after activated Pro Preview.

       

      My existing forms will never load until I remove the Pro Trial license.

      Thank you.

      Regards,

      Swu

  • Jessie Chen's avatar
    Jessie Chen
    Icon for Microsoft rankMicrosoft
    Feb 11, 2019

    Hi Amy,

     

    Thanks for reporting the issue and sorry for any inconvenience here. We have aware the problem and working on the solution now. 

    • phuongbui's avatar
      phuongbui
      Copper Contributor
      Aug 23, 2019

      Hi, Jessie Chen

      I met the same trouble. I need to use this form in the next 3 days. Please tell me what I can do to fix it! 

      • JarleMaland's avatar
        JarleMaland
        Copper Contributor
        Aug 23, 2019

        Hi Jessie Chen 

        I am having a similar problem with my form. But strangely it only happens on some browser/device combinations.

        Example: Session id: 968eb0da-fa97-4e70-8293-29ec8c35627e

        • Chrome on Windows does not work (example session_id)
        • Internet explorer on Windows works.
        • Chrome on Android seems to work.
        • Safari/Chrome on iPhone just return a blank page, or a spinning loading page.

        Do you have any idea what is causing this?

         

        Side-note: If I remove branching. It seems to work on all platforms. Jumping from a bullet point question to another question further down the line, seems to make it unavailable for some clients.

         

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