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Mathew Ketterer's avatar
Mathew Ketterer
Copper Contributor
Jan 10, 2018
Solved

Form now wont open showing Sorry, Something went wrong

Working on a new form and now the form won't open and displays this.
microsoft forms
  • Frank Yan's avatar
    Frank Yan
    Jan 11, 2018

    Hi, Mathew,

    I'm from Microsoft Forms team. Your form has been repaired. You can verify now. 

     

    We have found the root cause of this issue. We recently added a new question type Likert. If an user adds it, then deletes it quickly (like in 3 seconds), there is a small chance that the form would run into an issue. 

Kathy Liu's avatar
Kathy Liu
Icon for Microsoft rankMicrosoft
Feb 02, 2018
We would like to provide a quick update: we've identified the cause of this issue and have restored the service for the majority of Forms users. We will provide a further update once the service is fully back to normal. Thank you for your patience. Your Microsoft Forms Team
Sanna Eriksson's avatar
Sanna Eriksson
Copper Contributor
Feb 02, 2018

Hello, We have the same problem. Error Code 631. Users will not be able to get queries open.

  • Frank Yan's avatar
    Frank Yan
    Icon for Microsoft rankMicrosoft
    Feb 02, 2018

    Sanna, are you still meeting the issue? Our telemetry shows there is no error now. You can verify on your side. 

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