Forum Discussion
Company portal enrolment issues: Your device is already connected by your organisation
Hi
I am a Helpdesk technician in a Small organisation of 25 users. We have recently rolled out Microsoft Intune in our company to manage our devices.
We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". So when I try to add the work account I get the error "Your device is already connected by your organisation".
I am totally confused by this. The device is brand new so it has never been connected to Intune before. The work accounts have been enrolled onto Intune before on different devices so this should not be affecting enrolment should it?
Please can someone advise us as we are unsure where to go. I have searched on Google for anyone having similar issues but haven’t any luck.
Thanks,
Shoaib
25 Replies
shoaib2000
Hi, I solved this issue by re-assigning the Primary user!
We used a test account called 'Autopilot' to run the autopilot process and due to this, the primary user was obviously set as 'Autopilot' in Intune/Entra/AAD. Once I changed this back to the correct user and performed a sync, it resolved this issue.
So if you use test accounts to build out the laptops, remember to change the primary user!1. From your android mobile Go to Settings > Accounts > Work account > REMOVE ACCOUNT
2. Settings > open Company portal app > Deactivate and Uninstall
3. Play store > Install Company portal
4. Setup new work email
I
- Hi all, I've read the above posts with great interest. But it seems to me that there is now straight forward way of adding a device to end point. Is there anywhere, where there is a straightforward instructions/guides on how to enroll a device without hacking the registry etc. Surely MS have sorted what appear to be several issues out by now? Many thanks
- If all devices were all wiped before enrollment... there shouldn't be an issue 🙂 ... but dealing with existing devices with lingering registry key and removing them manually or with a script..is still needed
- Did you find a solution? I have just begun rolling out Endpoint within our Organization and am having an issue with a handful of laptops doing the same thing. It's been frustrating and I want to figure this out so I can get it off my plate.
- It's all about the MDM/ MAM scope and if the users didn't click on "no, sign in to this app only"
Did you take a look in azure and intune if the devices were already registered and/or intune enrolled?
https://call4cloud.nl/2021/08/the-battle-between-aadj-and-aadr/- The devices that are struggling are mainly ADDR, but the confusing aspect for me is that I have other ADDR devices that have successfully joined Intune following the same steps. I have my MDM/MAM scope set to All and None. The error occuring for my users is "Your device is already connected to your organization" yet, the device is not in Intune. I'm sure this is a simple problem that I just am not understanding.
- Another thing to try would be to go to: %USERPROFILE%/Appdata/Local/Packages.
Delete the folder "Microsoft.AAD.BrokerPlugin_......" using a local user account.
After deleting it, sign back in with the local user and the relationship to azure/intune should be gone.This method actually fixed my problem. I can re-register my device with no error. Thanks.
- Thanks Coopem16 I will definitely check it out1
- Hi all,
We have tried the advice on the above post from Coopem16 but still to no affect.
We've played with MAM and MDM settings and unchecked "the allow my organisation to manage my device".
We've tried manually removing devices from Azure AD and still to no effect.
Could someone please help us. We really want to rollout Intune to our organisation but we just can't get past this deadlock.
If someone can help that would be greatly appreciated.
Kind Regards,
Shoaib
- The reason you get this error is because the same you are using has been having another devices configured Joined to Azure and enrolled into Intune, if you go to Intune and switch the primary user for this device you will be able to see all the apps on the company portal and everything will works fine.
- Hi PDostiyar,
Thanks for the reply.
We have already done this but it hasn't helped.
