Forum Discussion
Company portal enrolment issues: Your device is already connected by your organisation
Hi I am a Helpdesk technician in a Small organisation of 25 users. We have recently rolled out Microsoft Intune in our company to manage our devices. We have recently acquired two new lapt...
shoaib2000
Hi, I solved this issue by re-assigning the Primary user!
We used a test account called 'Autopilot' to run the autopilot process and due to this, the primary user was obviously set as 'Autopilot' in Intune/Entra/AAD. Once I changed this back to the correct user and performed a sync, it resolved this issue.
So if you use test accounts to build out the laptops, remember to change the primary user!