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shoaib2000's avatar
shoaib2000
Copper Contributor
Jun 03, 2021

Company portal enrolment issues: Your device is already connected by your organisation

  Hi   I am a Helpdesk technician in a Small organisation of 25 users. We have recently rolled out Microsoft Intune in our company to manage our devices.   We have recently acquired two new lapt...
Intune
talbrechtsen's avatar
talbrechtsen
Copper Contributor
Aug 19, 2021
The devices that are struggling are mainly ADDR, but the confusing aspect for me is that I have other ADDR devices that have successfully joined Intune following the same steps. I have my MDM/MAM scope set to All and None. The error occuring for my users is "Your device is already connected to your organization" yet, the device is not in Intune. I'm sure this is a simple problem that I just am not understanding.
  • Rudy_Ooms_MVP's avatar
    Rudy_Ooms_MVP
    MVP
    Aug 20, 2021

    OKay that's a good explaination indeed.. Do you still have access to test some stuff on these devices?
    Could you check if there any registry keys like :

    HKLM:\SOFTWARE\Microsoft\Enrollments
    HKLM:\SOFTWARE\Microsoft\Provisioning\OMADM\Accounts

    And what regcmd /status is showing you?

    Could you also check azure itself it is already registered? A device can be enrolled into azure and not in intune

    • Assiiff's avatar
      Assiiff
      Copper Contributor
      Mar 24, 2022

      Rudy_Ooms_MVP 

       

      I have same issue. Devices are being shown in Azure AD but not in intune. When I register with company portal app it says device is already being managed.

      • rconiv's avatar
        rconiv
        Brass Contributor
        Mar 24, 2022

        Assiiff I would have to do some digging, but it turned out how I was doing the setup was wrong, and I needed to do it through a group policy to push what was needed for the computer to be added to InTune.  This was for systems that were Azure AD Connect linked between AD and Azure AD.  If this is how you are set up, I can do some digging for what I used.

    • rconiv's avatar
      rconiv
      Brass Contributor
      Dec 01, 2021
      We are not quite the same in that we are using Azure AD Connect, but the end result is the same.
      The system has both of those registry keys, but they are empty outside of the default key.

      I tried to run regcmd /status in run, command prompt, and in powershell and it says it doesn't know what regcmd is. dsregcmd /status though showed the following for the device state.

      AzureJoined: Yes
      EnterpriseJoined: No
      DomainJoined: Yes
      DomainName: company domain
      Device Name: Computers name

      It shows as Hybrid Azure AD Joined in the AAD devices area. MDM shows as none.

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