Forum Discussion
Outlook (365) Need Password - Issue
Hi,
We are using E3, outlook 365 in our company. Some of our users' outlook stop sync with exchange and ask for password, as shown in below image:
to fix the issue, I clear entries in Credential Manager, Delete Temporary Files, unchecked "Use Cached Exchange mode", restart system and check this again.
but after some couple of days, outlook again stop sync and ask for password.
I'll appreciate for any possible support to fix this issue permanently.
Thanks,
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
129 Replies
- Ok gives
for this issue, i have a solution, i think you can try.
1st, you should rename old data
2nd, re-open outlook to check. if not, please repair Office 365 in uninstall explorer.
3rd,re-name .ost file to recover the email, dont need to get all email again.
Cheer!
Hien
Just create a new User Profile and log in with the same outlook profile. it worked fine
I tried everything including several long winded calls with O365 support that went nowhere.
What worked for me was removing all credentials, Office etc. Removing the users product license on the 365 admin portal. Waiting 30 minutes before re-adding the product license and then reinstalling Office on the users PC.I have a quick fix, the issue is - all of my users are having this issue. Just Outlook 365. The "Need Password" link in Outlook does not work. Can we just get this fixed? I don't want to have to go around to my user base and fix each one every time they change their password.
Teams – log off, then back on (not sure if this is needed)
Open Outlook in safe mode (ctrl+click the icon) it may or may not open, then close it (might not be needed)
Outlook – create a new profile, log in as that profile - close outlook, log back into Outlook as the old profile (feel free to delete the newly created one after verifying it all works)
Done
Nothing beats how quick this is and how easy. It is just a pain in the parts when the "Update Password" button should work.
Anyone else unable to enter the password when this happens? In Send/Receive it asks for the Exchange password, when I select that nothing happens. This happens to me every few months and is very frustrating. Just got back from a 10 Day vacation and spent 2 hours trying to access my outlook on my laptop.
Seems silly that there isn't an easier fix. Removing the account from settings and adding it back in did work.
M
- Hi Muhammed,
There are a number of reasons for this. First I would look inside the Office 365 admin portal to make sure your password expiration policy is not set to only a few days
https://docs.microsoft.com/en-gb/office365/admin/manage/set-password-expiration-policy?redirectSourcePath=%252farticle%252f0f54736f-eb22-414c-8273-498a0918678f&view=o365-worldwide
If this is ok, setting the below registry key to 1 in below path often resolves it
Path: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity
Key: DisableADALatopWAMOverride (DWORD)
https://office365.uservoice.com/forums/264636-general/suggestions/32694751-outlook-is-not-syncing-and-giving-a-need-password
I would try that on a single user to see if it works before rolling it out. If that doesn't work let us know.
Best, Chris- Thank you, there was no key in the registery DisableADALatopWAMOverride (DWORD), so I added, and it worked.
Its totaly worked thanks a lot. ChrisHoardMVP
Thank you Chris, I had a similar issue and by adding suggested key i the registry resolved my issue. I am now able to access outlook without any issues. This is the first thread which resolves my issues in a minute.
Thanks a ton.
I had a similar problem a few days ago! Did the same as you! Nothing worked! I ended up doing an online repair on the installation and the problem was solved..
/ Adam
