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Muhammad Ali Khan's avatar
Muhammad Ali Khan
Copper Contributor
Dec 10, 2018
Solved

Outlook (365) Need Password - Issue

Hi,   We are using E3, outlook 365 in our company. Some of our users' outlook stop sync with exchange and ask for password, as shown in below image:     to fix the issue, I clear entries i...
exchange
office 365
  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    Dec 13, 2018
    Hi Muhammed,

    Add the Registry key as advised in the article

    We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.

    Best, Chris
ChrisHoardMVP's avatar
ChrisHoardMVP
MVP
Dec 10, 2018
Hi Muhammed,

There are a number of reasons for this. First I would look inside the Office 365 admin portal to make sure your password expiration policy is not set to only a few days

https://docs.microsoft.com/en-gb/office365/admin/manage/set-password-expiration-policy?redirectSourcePath=%252farticle%252f0f54736f-eb22-414c-8273-498a0918678f&view=o365-worldwide

If this is ok, setting the below registry key to 1 in below path often resolves it

Path: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity
Key: DisableADALatopWAMOverride (DWORD)

https://office365.uservoice.com/forums/264636-general/suggestions/32694751-outlook-is-not-syncing-and-giving-a-need-password

I would try that on a single user to see if it works before rolling it out. If that doesn't work let us know.

Best, Chris
  • aderbent's avatar
    aderbent
    Copper Contributor
    Jul 25, 2021
    Thank you, there was no key in the registery DisableADALatopWAMOverride (DWORD), so I added, and it worked.
  • mkdirek's avatar
    mkdirek
    Copper Contributor
    Feb 16, 2021

    Its totaly worked thanks a lot. ChrisHoardMVP 

    • BEBaker's avatar
      BEBaker
      Brass Contributor
      Apr 02, 2021

      mkdirek 

       

      Sorry, which solution did you have success with?

       

       

  • Meena_Makwana's avatar
    Meena_Makwana
    Copper Contributor
    Feb 19, 2020

    Thank you Chris, I had a similar issue and by adding suggested key i the registry resolved my issue. I am now able to access outlook without any issues. This is the first thread which resolves my issues in a minute.

     

    Thanks a ton.

  • Muhammad Ali Khan's avatar
    Muhammad Ali Khan
    Copper Contributor
    Dec 13, 2018

    Hi,

    Thanks for response.

     

    I tried to Path: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, but there is no Key: DisableADALatopWAMOverride (DWORD) 

     

    Please see the screenshot:

    • ChrisHoardMVP's avatar
      ChrisHoardMVP
      MVP
      Dec 13, 2018
      Hi Muhammed,

      Add the Registry key as advised in the article

      We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.

      Best, Chris
      • havertong's avatar
        havertong
        Copper Contributor
        Sep 13, 2022

         have had this issue with Windows 10 and now seeing on Windows 11.

        also symptom is Onedrive loses connectivity and Start menu / Search not working. 

        has your team looked into root cause?

        The Registry fix, does fix outlook Most of the times. 

        we have also used Add-AppxPackage -Register
        "
        C:\Windows\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Appxmanifest.xml
        "
        -DisableDevelopmentMode -ForceApplicationShutdown in Powershell but some times it does not fix.ChrisHoardMVP 

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