Forum Discussion
Outlook (365) Need Password - Issue
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
I tried everything including several long winded calls with O365 support that went nowhere.
What worked for me was removing all credentials, Office etc. Removing the users product license on the 365 admin portal. Waiting 30 minutes before re-adding the product license and then reinstalling Office on the users PC.
I have a quick fix, the issue is - all of my users are having this issue. Just Outlook 365. The "Need Password" link in Outlook does not work. Can we just get this fixed? I don't want to have to go around to my user base and fix each one every time they change their password.
Teams – log off, then back on (not sure if this is needed)
Open Outlook in safe mode (ctrl+click the icon) it may or may not open, then close it (might not be needed)
Outlook – create a new profile, log in as that profile - close outlook, log back into Outlook as the old profile (feel free to delete the newly created one after verifying it all works)
Done
Nothing beats how quick this is and how easy. It is just a pain in the parts when the "Update Password" button should work.
