Forum Discussion
Microsoft Teams error when trying to open Word (or other office apps) inside Teams
Good morning,
We had a member of the organisation raise this to us a couple of days ago, originally thought it was user specific. However, it is now doing the same for my account, and some other staff members accounts.
When trying to open the Word or any of the office apps in Teams, it says "Word is not available for you, please contact your 365 admin."
Is anyone able to advise on this please? Is this a known error?
I look forward to hearing from you!
George
dwebb05 Good morning,
I found out from another forum that hiding app tiles in SharePoint would cause this problem...
https://XXX-admin.sharepoint.com/_layouts/15/online/TenantSettings.aspx and change the settings to show app tiles - this worked for the organisation I am in!
- Hello,
Do you face the same if opening Word from SharePoint?- Hi Andres,
Thank you for your response, the answer is no I do not, I can create new documents and open existing word documents through SharePoint.
Thank you- Maybe something that you already did but what about clear Teams cache?
dwebb05 Good morning,
I found out from another forum that hiding app tiles in SharePoint would cause this problem...
https://XXX-admin.sharepoint.com/_layouts/15/online/TenantSettings.aspx and change the settings to show app tiles - this worked for the organisation I am in!
- Thank you! that did the trick.
