Forum Discussion

ghandy's avatar
ghandy
Copper Contributor
Oct 21, 2022
Solved

Microsoft Teams error when trying to open Word (or other office apps) inside Teams

Good morning,    We had a member of the organisation raise this to us a couple of days ago, originally thought it was user specific. However, it is now doing the same for my account, and some other...
admin
microsoft 365 apps
office 365
  • ghandy's avatar
    ghandy
    Feb 07, 2023

    dwebb05 Good morning, 

     

    I found out from another forum that hiding app tiles in SharePoint would cause this problem...

     

    https://xxx-admin.sharepoint.com/_layouts/15/online/TenantSettings.aspx and change the settings to show app tiles  - this worked for the organisation I am in!

ghandy's avatar
ghandy
Copper Contributor
Oct 25, 2022
Hi Andres,

Thank you for your response, the answer is no I do not, I can create new documents and open existing word documents through SharePoint.

Thank you
AndresGorzelany's avatar
AndresGorzelany
MVP
Oct 25, 2022
Maybe something that you already did but what about clear Teams cache?
  • ghandy's avatar
    ghandy
    Copper Contributor
    Oct 28, 2022
    I have tried this already with no luck
    • AndresGorzelany's avatar
      AndresGorzelany
      MVP
      Oct 28, 2022
      It's unexpected that you can't reproduce the error from SharePoint trying to open the same document.
      Can you show a screenshot of the error? Did you try both with Web and Desktop versions of Teams?
      • EchoHomeCare's avatar
        EchoHomeCare
        Copper Contributor
        Nov 21, 2022
        We are having the same issue with a client with their Teams app. The issue just appears to happen on the desktop application of Teams.