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I can't add an O365 email to Outlook desktop client but I can access it from the web
I can't add a O365 to Outlook desktop client but I can access from the web
This a weird thing, whenever I try to add in Outlook from File > Add Account I get the message "Something went wrong and Outlook couldn't set up your account".
From Control Panel > Mail > Email accounts > New > Manual Setup > here I put the email and gets stuck at "Searching for... Settings" and then " An encrypted connection to your email is not available, click Next to attempt using an unencrypted connection", so I do that and get the error "We're sorry we couldn't set up your account automatically. To try setting up the account yourself click Next" which is basically the same.
Everything works fine in the browser, any ideas on this?
Hi jorgecg,
That's probably an Autodiscover or connection issue, ( firewall, proxy... ).
You can try to perform an outlook test connection from https://testconnectivity.microsoft.com/
There you should see if it's successfull or not and the reason.
But, if the problem is with the machine itself, try to install SARA, ( Support And Recovery Assistant tool ). This tool is able to solve many problems related to local machines or client failures:
Download Microsoft Support and Recovery Assistant from Official Microsoft Download Center
FcoManigrasso thanks for the reply.
I forgot to mention that this is corporate.
In the outlook app I have my personal e-mail but I can't add another account, it is not an SPA, just a "normal" mail. Is it possible to do that? Last year work perfectly and all January and February 2023. My boss can use it but I can't.
I contacted IT from my company but I'm desperate and looking for answers everywhere.
Hi jorgecg,
If it was working until now maybe it's simply a client issue. Ensure that Outlook is up to date and try to perform a quick office repair. Using "SARA" as suggested in my first reply could also help.
If you need further assistance, then please reach me by private message in order to get more specific details.
I have a workaround to create/ add a profile of outlook.
I was having same issue in my organisation, when I go to control panel > mail > show profile > add profile> and try to add the email account details, it didnt worked.
instead, go to control panel > mail > show profile and make sure - Prompt for a profile to be used option is selected.
then open outlook and it will prompt for a profile - select options > New > rename the profile > enter email address and proceed - next are the same steps what we do usually.
incase after entering the email address its freezed then end task of outlook from task manager and do the same steps by opening outlook > select options> new profile >......
one thing I noticed :
this issue usually come for the system which had office 365 installed and the system which had office professional 2016 are able to add the email account from control panel without any problem.
- Thank you so much! You're a lifesaver
