Forum Discussion
I can't add an O365 email to Outlook desktop client but I can access it from the web
I have a workaround to create/ add a profile of outlook.
I was having same issue in my organisation, when I go to control panel > mail > show profile > add profile> and try to add the email account details, it didnt worked.
instead, go to control panel > mail > show profile and make sure - Prompt for a profile to be used option is selected.
then open outlook and it will prompt for a profile - select options > New > rename the profile > enter email address and proceed - next are the same steps what we do usually.
incase after entering the email address its freezed then end task of outlook from task manager and do the same steps by opening outlook > select options> new profile >......
one thing I noticed :
this issue usually come for the system which had office 365 installed and the system which had office professional 2016 are able to add the email account from control panel without any problem.
2025-11 thank you, jubin JubinF for the answer and jorge jorgecg for posting the question. microsoft win 10 control panel mail panel is unable to display website popup for accepting permissions. so it just says encrypted connection is not possible. but if you use open outlook then add profile, it works. just like you said.😀
It worked. Thanks. At first, I was skeptical, but then I remembered that there’s a similar quirk when adding an additional account—taking a different path but seeing the same menu items somehow makes it work. Now it would be good to understand why everything worked perfectly until now, and starting today it stopped working for two corporate users. Why does everything work fine on the same computer for one Windows account, but for another you have to go through this workaround? And is this just a random Microsoft Office bug, or will we have a widespread issue in a few days and very hot phone lines?
This worked for me. Thank you.
Thanks much! This was the only thing that worked. Checked DNS/Autodiscover settings, regedit and even did a fresh Win11 & MS Outlook install.
Now if I can only remember this for the future. lol
- Thank you so much! You're a lifesaver
