Forum Discussion
I can't add an O365 email to Outlook desktop client but I can access it from the web
Hi jorgecg,
That's probably an Autodiscover or connection issue, ( firewall, proxy... ).
You can try to perform an outlook test connection from https://testconnectivity.microsoft.com/
There you should see if it's successfull or not and the reason.
But, if the problem is with the machine itself, try to install SARA, ( Support And Recovery Assistant tool ). This tool is able to solve many problems related to local machines or client failures:
Download Microsoft Support and Recovery Assistant from Official Microsoft Download Center
FcoManigrasso thanks for the reply.
I forgot to mention that this is corporate.
In the outlook app I have my personal e-mail but I can't add another account, it is not an SPA, just a "normal" mail. Is it possible to do that? Last year work perfectly and all January and February 2023. My boss can use it but I can't.
I contacted IT from my company but I'm desperate and looking for answers everywhere.
Hi jorgecg,
If it was working until now maybe it's simply a client issue. Ensure that Outlook is up to date and try to perform a quick office repair. Using "SARA" as suggested in my first reply could also help.
If you need further assistance, then please reach me by private message in order to get more specific details.
