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mahendranikameos's avatar
mahendranikameos
Copper Contributor
Sep 11, 2023

Unable to access Office 365 admin account

Hi Team,

 

I am the administrator of the domain of my organization xyz0.onmicrosoft.com. Unfortunately, I am currently unable to access it because I lost my phone, and I no longer have the Authenticator app.

Additionally, I do not have a mobile number, or a recovery email associated with my account, making it challenging to regain access to my portal.

 

On a positive note, I do have a personal account with the same email address, which I can access. I also remember the password for my business admin account. However, due to the loss of my mobile phone and the Authenticator app, I am unable to login as I don't have 2FA code.

 

I urgently need your assistance because I need to migrate all my Rackspace emails to Microsoft. Please let me know what information or verification I require to confirm that I am the administrator of this account..

 

Thanks for your help.

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    • mahendranikameos's avatar
      mahendranikameos
      Copper Contributor
      Sep 17, 2023

      Not sure why its enforcing but there is no any other admin account for same domain 😞

  • KorayKazak's avatar
    KorayKazak
    Brass Contributor
    Sep 17, 2023
    Hi, so you didnt have a breakglass Account? 😕

    Its difficult to recover your Admin Account in your Situation. Did you maybe add the 2nd Auth Methode, like mail or sms?

    Did you have a B2B Connection in this Tenant? Maybe so you can access with an Admin from a another Tenant?

    Best regards
    Koray
    • mahendranikameos's avatar
      mahendranikameos
      Copper Contributor
      Sep 17, 2023
      Hello,

      I don't have any additional methods linked to that account. This is because I had two accounts associated with the same email address, one for personal use and another for work and school purposes. This created some confusion, and I set up all the necessary configurations for my personal account but inadvertently missed doing so for the administrator work or school account.

      Now, when I attempted to acquire office licenses for the business account and tried to add a domain to the DNS, it informed me that the same domain is already linked to my account. Unfortunately, I am unable to access my account at the moment due to 2FA.

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