Forum Discussion
Unable to access Office 365 admin account
Hi Team, I am the administrator of the domain of my organization xyz0.onmicrosoft.com. Unfortunately, I am currently unable to access it because I lost my phone, and I no longer have the Authenti...
Hi, so you didnt have a breakglass Account? 😕
Its difficult to recover your Admin Account in your Situation. Did you maybe add the 2nd Auth Methode, like mail or sms?
Did you have a B2B Connection in this Tenant? Maybe so you can access with an Admin from a another Tenant?
Best regards
Koray
Its difficult to recover your Admin Account in your Situation. Did you maybe add the 2nd Auth Methode, like mail or sms?
Did you have a B2B Connection in this Tenant? Maybe so you can access with an Admin from a another Tenant?
Best regards
Koray
Hello,
I don't have any additional methods linked to that account. This is because I had two accounts associated with the same email address, one for personal use and another for work and school purposes. This created some confusion, and I set up all the necessary configurations for my personal account but inadvertently missed doing so for the administrator work or school account.
Now, when I attempted to acquire office licenses for the business account and tried to add a domain to the DNS, it informed me that the same domain is already linked to my account. Unfortunately, I am unable to access my account at the moment due to 2FA.
I don't have any additional methods linked to that account. This is because I had two accounts associated with the same email address, one for personal use and another for work and school purposes. This created some confusion, and I set up all the necessary configurations for my personal account but inadvertently missed doing so for the administrator work or school account.
Now, when I attempted to acquire office licenses for the business account and tried to add a domain to the DNS, it informed me that the same domain is already linked to my account. Unfortunately, I am unable to access my account at the moment due to 2FA.