Forum Discussion
Mac: OneDrive Couldn't Start: Please restart your computer and try again
When OneDrive updated on 9/11, with build 26158.0816, I started to get this error:
OneDrive Couldn't Start: Please restart your computer and try again. Error codes: FilterStatus::-3 (0xfffffffd) [Permanent] [SyncRootManagerTools.cpp:128 `Odfs::Fs::CommonPlaceholders::CommonSyncRootRegisterVnop`]
I have powered off my Mac and rebooted. Restarting OneDrive does nothing. It keeps giving me this error and as a result, I also cannot live edit docs using the thick clients (Word, Excel, etc). Files I have modified with them are stuck on my Mac.
I am looking for tips. Please do not ask me to unlink/de-register all of my Onedrive sync'd shares.
29 Replies
OMG I have been dealing with OneDrive issues for weeks, had no idea it was a known issue. Literally wasted an entire afternoon with completely unknowledgeable IT trying to fix it.
There is an acknowledged bug by Microsoft - we need to wait for a fix
Re-asking like arambu-wgfs, is there a source bug ID, link, etc you can point to?
Sorry, but what is the source that it's "acknowledged" by Microsoft? It appears that the AI response cited is pointing at this very forum as a source of Microsoft acknowledgement. Yes, we know it's a bug, but I can't find anywhere that Microsoft has acknowledged it or that it will fix it. Additionally, it's not on the "Active issues ‎Microsoft‎ is working on" in my "Service health" dashboard.
We, too, have the issue with our corporate users.
I'm actively dealing with the same issue. This started right around Sep 10th or so.
I think I found a solve but you might not like it: READ THIS ALL BEFORE TRYING IT
Use Activity Monitor to close our of all OneDrive stuff. Navigate to One Drive in your finder window, right click and show package contents, click Contents, click Resources. Then I opened the RemoveOneDriveCreds.command then I ran the ResetOneDriveApp Standalone.command scripts.
Warning: this looks like it does remove / delete the sync completely. So the OneDrive folder will disappear from your finder window. If you've been using your OneDrive folders even while you've had this syncing issue, I'm fairly certain you will lose these unsynced files. BACK UP YOUR STUFF. Anything you worked on while OneDrive has been failing you'll probably lose.
I just went through this process. It removed all the OneDrive folders from my machine but OneDrive is running now. I went onto OneDrive.com and set the folders to sync and they're now downloading onto my computer again.I kind of used this, but just reset, not remove and had no issues with folder loss.
After re-opening OneDrive, my mac said it couldn't save on a particular disk (the reason we're getting that issue in the first place) and asked me to select a new disk. I SELECTED THE SAME DISK and it worked fine. I logged in again and it synced all my same files.
I also had to re-add the synced folders, but it's not terrible since they're already shared in OneDrive online.
Sorry OP - either wait for a fix or you may have to re-add all the folders if you want a sooner option :/This resets OneDrive's internal configurations without touching your actual cloud data.
- Open Finder and navigate to your Applications folder.
- Find OneDrive (or Microsoft OneDrive), right-click (or Control + click) it, and select Show Package Contents.
- Navigate to Contents > Resources.
- Look for a file named ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command) and double-click it.
- A Terminal window will open and run a quick script. Once it finishes, close Terminal and try opening OneDrive again.
If you want to confirm- Navigate to finder.
- Press Command+Shift+G
- Paste: ~/Library/CloudStorage
- Click Enter
It will show you your old OneDrive Folder with date-time stamps and a list of your previously shared folders (highlighted in pink), which you can un-collapse to find the previously synced shared folders online
This doesn't work as I have upwards of 30+ sharepoint shares sync'd directly to my Mac. This is not a good experience.
if you downloaded from the app store, a new update was released 9/16 but it didn't fix the problem for me, personally. Not sure if it could help you.
Followed the steps above, thanks ! I recommend to NOT use the
button, but instead at Shared Libraries to your OneDrive by
adding a shortcut to OneDrive. This way the folders will sync as well (also always keep on the device) but is more reliable.
My issue is that I need to refine those 30 shares to bring back. Additionally, that's going to blow up timemachine on me.
As a work around, I need to test it but I was able to extract out that OneDrive has an 'odopen' URL scheme. I've written a script to extract what URLS are registered and I think have a way via CLI to restore them back.
Depending on how this works, I may end up publishing a github repo with scripts one can use to save a 'config' of OneDrive sync's one has. In the event you changed laptops or lost them, be able to restore those syncs without having to rediscover them all over again.
Same here, onedrive for my company is not working anymore 😠. Private one is running ok.
Please restart your computer and try again. Error codes: FilterStatus::-3 (0xfffffffd) [Permanent] [SyncRootManagerTools.cpp:128 `Odfs::Fs::CommonPlaceholders::CommonSyncRootRegisterVnop`]
Maybe to do with update of MacOS?? I am running: 26.6.2 (25G83) on a MacBook Pro Apple M1 ProI rebooted and then my Mac came up and allowed me to re-link. However that appears to have only activated my user OneDrive. My 'sync'ed Onedrives are not working. :/. It throws the same kind of error message above but instead of being "OneDrive", it's whatever MS Teams/Sharepoint share I try to resync.
I tried to unlink and re-link. Got this:
Tried to follow this:
https://support.microsoft.com/home/contact?linkquery=Troubleshoot%20OneDrive%20sync%20problems
Funny thing: the video doesn't work, provides no way to give feedback that the article isn't helpful/broken. Yes, I saw the text below but whatever video doesn't exist anymore.
