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Surface IT tookit - unusable
I hate Microsoft with a passion everyday they get more greedy, more incompetent, and continue to force PWA (Websites that pretend their programs so that they can advertise to you within your programs. Just wanted to get that out there how much I hate dealing with Microsoft. I'm a 20 year Computer tech, so I'm Ok with computers. Trying to download an image for a customer surface pro 4 laptop. Download the surface It Toolkit - over the last 2 days it says Creative recovery USB Failed Every single Time. Tried multiple USB ports, tried re-downloading the image again, tried cleaning the partition and formatting the partition and USB stick. Do you think that MS would know how to make software usable - absolutely not - they can't even come up with an error message apart from Failed. Yes it's a 16 GB USB Stick. Can anyone assist with why Microsoft is so incompetent at basic programs to download images and to give proper error messages apart from a simple Failed when it comes to formatting USB - right after it completes the Validating Image. Do people on this forum get paid from Microsoft? Or do all of these people simply give out their own time so that MS can continue to focus their efforts on how to make more money while allowing the community to sort out there mess? I hate you Microsoft.
Surface Laptop keyboard problem
Hi, I need help for Surface Laptop (7th generation) keyboard issue. We just received a brand new Surface Laptop (2036 model) from our supplier in France. At the first start, i choose, in win11 wizard, the "French (Traditionnal, AZERTY)" Keyboard. The end of wizard and installation went smoothly But the problem is that when I press certain keys, the caracter that is displayed is wrong. From A to Z keys it's ok. But some others are wrong. Ex : "!" shows "_", Alt-Gr @ displays tild (~), key "-" "_" displays ")" or "°" (with maj associate). I check the language, region, keyboard parameters, I see nothing inconsistent. I've download the Surface Laptop 7 update 26.033.32430.0 msi and installed it. Nothing changed. I've deleted the 4 keybords in device manager and reboot the Surface. Still the same problem. I did a factory reset. At the first start, i choose this time the "French (Standard, AZERTY)" keyboard. Not better... I've download The Surface Diagnostic Tool, but it doesn't help me. We installed 4 other Surface laptops a few months ago, and we haven't encountered any problems (with the same keyboard). Does anyone have any idea what the cause of this problem might be? Hardware ? Thanks a lot for help. Jean-Alain
Surface Laptop Power Issues?
Hi, I have a Surface Laptop that’s 5? 6? years old. The other day it acted like it was no longer connected to AC power and shutdown when the battery got low. It was plugged in the whole time. The power adapter lights up when connected to the laptop like there is no issue. I took it to Best Buy to try one of their adapters and they let it sit, plugged in, for 5 minutes but it does not look to be charging. Pressing the power causes it to act like it turns on, but displays a battery on the screen after the Microsoft logo. My only recourse seems to be to ship it to uBreakIFix but I would like to avoid that route. Any ideas or suggestions? Thank you, MikeWill the 26H1 be available to Snapdragon-powered Surface Laptop 7?
The news mentioned that the next Windows 11 update is specifically for Snapdragon-powered X2 ARM64 PCs. Since Surface Laptop 7 is also using the same ARM architecture, would it be great if these laptops receive the same update so that the performance will be optimized too?Battery Report Summary – Surface Laptop 7 (Snapdragon X Elite)
Report Date: November 27, 2025 Device: Microsoft Surface Laptop 7, Snapdragon X Elite Charge Cycles: 9 1. Key Data Battery Name: SurfaceBattery Manufacturer: SWD Design Capacity: 52,330 mWh Full Charge Capacity: 53,850 mWh Cycle Count: 9 2. Usage Observations Despite the battery being new (only 9 cycles), the report shows abnormally fast discharge. Examples from the report: On November 25, the battery dropped from 30% (16,340 mWh) to 23% (12,520 mWh) in ~20 minutes of use. On November 27, during “connected standby,” the battery fell from 77% (41,200 mWh) to 55% (29,440 mWh) within about one hour. These behaviors are inconsistent with expectations for a new device with full capacity. . Technical Analysis Battery authenticity: The data indicates the battery is original (manufacturer SWD, capacity matches design). Primary issue: The discharge rate is unusually fast and unstable, which is not normal for a battery with so few cycles. Possible causes: Defect in the Battery Management System (BMS). Internal cell imbalance. Firmware/driver issue affecting power management. 4. Conclusion and Request The Surface Laptop 7 is showing abnormal battery behavior despite being new and original. Any idea where this problem comes from? Any solution? Thanks in advance!Does Outlook Legacy work on Snapdragon Chips?
Hi. Would anyone know if Outlook Legacy works on the Microsoft Surface Laptop 7 with the Snapdragon Elite chip? I cant handle the "New Outlook", as it is missing many of the features that I love on the Legacy version. I am on a Mac, and want to switch back to PC, but need to confirm this before I choose Snapdragon or Intel. Thanks!
Surface laptop 7th & Thunderbolt 3 external display issue
Hello, I have a surface laptop 7th under Windows 7 with the snapdragon processor offering 2 USB 4 ports. I don't manage to get my external display working through thunderbolt 3 connection. When I go to the device controller panel, I see the serial bus constantly refreshing. Otherwise, Windows 11 and the graphic card drivers are up to date. Would really appreciate if someone can help me. Thanks
Various multiple monitor issues on Surface Laptop Studio (1) since driver updates.
Issues started directly after NVIDIA - Display - 32.0.15.7344 or Surface - Extension - 14.54.139.0 both installed on 2025-10-21 Issues occur when a second monitor is attached, and either extend or duplicate screens is selected. Using only one screen has no issue. Checked with different cables, bypassing HUB and different monitors. All show the same issues. Issues are (but not limited to) 3D (Vulkan) applications in non full-screen mode glitch with a triangle like tearing between the frames. This is a screenshot from a derivate of the Vulkan tutorial. To illustrate the tearing I alternate the clear colour to black and green. With only one monitor selected (either one) the green flashes as expected. With two monitors, even with duplicate display(!), this tearing which seems to be the presentation not waiting for the chain to finish rendering. Again this was all fine before the update. In borderless full window mode it is okay, as the NVIDIA driver doesn't use the INTEL integrated swap chain. Clear type tech is not working, and text is chroma distorted. Happens in all apps, including Microsoft ones. I can literally have an app like visual studio running on the second monitor and the text has serve chroma distortion, and then I change monitor setting to just that monitor and the text is correct. and back and forth. General glitches on apps when resizing, frames of windows appear for a second.Lack of Information re Drivers
Could I make a request to Microsoft please. The Surface 7 snapdragon range of Laptops are fantastic, I cannot praise them enough, everything from a fully laminated screen, keyboard keys that don't go shiny like the Macbook Air, multiday battery life and build quality. But can we have a little bit more driver and software updates knowledge. I recently saw a bit of idle activity on my X plus (Desktop) and looked for a new Adreno driver. The Microsoft Surface updater said none. But then I found a Adreno XI-85 GPM driver version 31.0.121. 0 October 2025 This was obviously newer than 31.0.112.0 June 2025 so I installed it (Unzipped 600MB) Graphics are now a little snapper and gpu idle hunting has gone.
