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Surface Laptop 2 Keyboard Issues (Hid Mini Driver)
Upon imaging a Surface Laptop 2 with our basic image from the older Surface laptop model the Surface Hid Mini Driver driver fails to power and thus the keyboard doesn't work. if I revert back to 03/27/2017 driver it works fine... but then the laptop automatically updates itself to the latest version that brakes again. I have blocked the update in WSUS. Is anybody aware of a fix for the latest driver? Does the PC somehow think its a Surface Laptop 1st gen and somehow downloading the incorrect driver possibly? I also downloaded the latest firmware/driver package from MS and tried that version and it also doesn't work. Seems to be the same exact version that gets downloaded from Windows Update.SolvedWC_KStillJan 11, 2021Brass Contributor71KViews0likes25CommentsSurface Laptop 5 not recognizing USB A or USB C ports - have tried everything
Brand new Surface Laptop 5 - Brand new Windows 10 - upgraded to Windows 11 - ran all software, OS and firmware updates, multiple times. Also disabled/re-enabled all USB options in Device Manager, but nothing works. I need to set this laptop up for work, but I don't know what to do next. Please help. I keep getting this message. I have verified that this USB works on other PCs/laptops.Maria-MullinSep 14, 2023Copper Contributor1KViews0likes5CommentsSurface Laptop Studio IT Pro Drivers?
Is there an ETA to when the driver pack for the Surface Laptop Studio will be available?Jeff HustonOct 11, 2021Copper Contributor2.4KViews0likes5CommentsSurface Latop Studio 1964 i7 replacement fan
I have a Surface Latop Studio 1964 i7 and need to obtain a replacement right-hand fan (model: ND55C94 20M02). I'm baed in the UK and have done endless googling without success. Can some kind person point me towards a supplier of a suitable fan? Many thanks in advance.SolvedDesCallaghanAug 20, 2025Copper Contributor119Views0likes4CommentsOnenote Notebook will not open in new office installation.
Just bought a new Surface Pro 8. Installed Office on it. Now I am trying to read a Onenote notebook that is in one drive but i keep getting an error message everytime I try and open it? This is getting very frustrating because the notebook will open in my other two Surface Laptop devices?TroutyMontrealOct 25, 2021Copper Contributor1.2KViews0likes3CommentsTouchscreen stopped working after firmware update
Hi , SF Laptop 3 13.5 inch touch screen stopped working after a recent firmware update, it does not work in the UEFI BIOS either. Support wants to replace the whole machine and cost me £500! The whole unit is in mint condition and just ran out of warranty a month back. Any advise what to do?gizmoGuruJun 24, 2021Copper Contributor2.2KViews0likes3CommentsSurface Laptop 3 - applications starts up slow and with delay
Problem Description: Every application starts up with a delay of 1-2 seconds. Opening another screen of an running program does initalize instantly though.. Build and Firmware I'm running the 20H2 build 19042.685 and have the Surface Laptop 3 firmware from november 2020 installed (SurfaceLaptop3_Win10_18362_20.101.8577.0) Examples: - Applies to any application, offline tooling such as Draw.io, command prompt - Opening a new tab in Chrome is instantly, but when I go to an URL it tends to take seconds before the page is initialized to actually perform and connect to the designated URL. - Opening Git bash takes 2 seconds and then it takes up to a minute to load its content before I can perform any commands Does anyone have any experience regarding my current state?Ruofan8Dec 23, 2020Copper Contributor1.4KViews0likes3CommentsSurface Laptop Docking Station Issues
When I dock my Surface laptop, the window I have open on it will jump between the surface screen and my two monitors. To get it to stop, I need to restart my Surface (sometimes more than once). Is there any fixes for this?Jordan_2019Aug 06, 2019Copper Contributor1.2KViews0likes2CommentsARM Surface Laptop 7 file paths too long
We just finished a rollout of the Surface laptop 7s with the ARM processor. after a couple of weeks a have a few members of the staff who are ready to throw them out the window because they are running into constant issues with their synced sharepoint library in file explorer telling them they can't save the file because the path is lost since the file path, itself, is too long. We used to be able to work around this by extending the limitation on characters, but this no longer seems to be an option with the ARM computers. I am in desperate need of guidance. I would tell them they can use SharePoint online, but let's be real, this is one of those behaviors that's hard to break.andrewparrishMay 20, 2025Copper Contributor111Views0likes2CommentsDisplay problems with Surface 1872
Hi, I hope someone can help me here. I was given a Surface 1872 with a broken screen to fix. The picture was viewable but yes, the screen needed replacing. I cleaned out the broken screen and bought a brand new one (that was a mistake that I won't make again !!), I then attached the new screen in place of the broken one (not in the lid, just laying above it) and attached it using the 4 cables. The laptop booted up, but there was nothing showing on the screen. I attached a USBC cable and plugged it onto my Monitor's HDMI port and that screen was fine. I then, by accident, touched the laptop screen and bizarrely, the touchscreen was working, just only visible on my monitor, not the new laptop screen. Googling this told me that it was probably a faulty screen. I then bought a second hand replacement screen, apparently tested and fully working, but as part of the whole top, i.e. in and attached to the lid. I replaced the laptop screen again and this time there was still nothing on it, but my monitor showed some flickering & some lines. I therefore disconnected the screen re-attached all of the cable again and rebooted. I hear the laptop boot up, but now I am getting nothing on either screen !!! What on earth could have caused this ? Why, at least, do I not have video on my Monitor when I did before ?!? I have tried CTRL-Win Key-Shift-B & numerous other suggestions but nothing has so far made a difference 😢 ... Any help or advice would be a Godsend !!!StellaManJan 13, 2025Copper Contributor93Views0likes2Comments
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