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Maria-Mullin's avatar
Maria-Mullin
Copper Contributor
Sep 14, 2023

Surface Laptop 5 not recognizing USB A or USB C ports - have tried everything

Brand new Surface Laptop 5 - Brand new Windows 10 - upgraded to Windows 11 - ran all software, OS and firmware updates, multiple times. Also disabled/re-enabled all USB options in Device Manager, but nothing works. I need to set this laptop up for work, but I don't know what to do next. Please help.

 

I keep getting this message. I have verified that this USB works on other PCs/laptops.

 

 

Surface Laptop

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    • Maria-Mullin's avatar
      Maria-Mullin
      Copper Contributor
      Sep 15, 2023

      Deleted Thank you for responding. I will do just that. Do you happen to know the direct phone number to reach them?

      • Deleted's avatar
        Deleted
        Sep 15, 2023
        Great!

        https://support.microsoft.com/en-us/home/contact?SourceApp=surfaceweb1&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding&ui=en-US&rs=en-US&ad=US&fromAR=1!

        Here you go, follow the steps and it should give you a option to "talk to agent" via phone!

        Shawn

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