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Surface Laptop 5 not recognizing USB A or USB C ports - have tried everything
Brand new Surface Laptop 5 - Brand new Windows 10 - upgraded to Windows 11 - ran all software, OS and firmware updates, multiple times. Also disabled/re-enabled all USB options in Device Manager, but...
Deleted Thank you for responding. I will do just that. Do you happen to know the direct phone number to reach them?
Great!
https://support.microsoft.com/en-us/home/contact?SourceApp=surfaceweb1&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding&ui=en-US&rs=en-US&ad=US&fromAR=1!
Here you go, follow the steps and it should give you a option to "talk to agent" via phone!
Shawn
https://support.microsoft.com/en-us/home/contact?SourceApp=surfaceweb1&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding&ui=en-US&rs=en-US&ad=US&fromAR=1!
Here you go, follow the steps and it should give you a option to "talk to agent" via phone!
Shawn
- Thank you so much for this Shawn. BTW love your user ID. I will let you know what happens. I have all but given up, but hopefully this will help.
- No problem Maria!
Surface Team is the best, I always found great help from them!
God bless you too!
Shawn