Recent Discussions
Is it expected that Teams Enterprise users cannot enable Teams Live Chat?
Our organization uses Partner Success Core Benefits and it includes: Microsoft 365 Business Premium (without Teams) Teams Enterprise When I try to enable Live Chat in the Teams admin center, I get this message: “You can't access this yet: At least one member of your org needs a MS 365 Business Basic, Standard, or Premium license to receive customer chats.” But ironically, our employees are on Business Premium — just the “without Teams” version — plus Teams Enterprise. To me, this combination feels like it should be more than enough to use something like Live Chat. I might be missing something, but it’s strange that a higher‑tier Teams license (Teams Enterprise) doesn’t satisfy the requirement, while the entry‑level Business Basic does. It leaves us in a situation where we seem to have all the right capabilities, but the system still blocks Live Chat activation because it doesn’t “recognize” the license combination. Has anyone else experienced this? Is this an expected limitation? Is there an official explanation or roadmap from Microsoft about supporting the new “without Teams + Teams Enterprise” model for Live Chat? I want to understand whether this is a temporary gap, a bug, or something intentional. If this affects others too, maybe Microsoft could clarify or reconsider how Live Chat checks license eligibility. Thanks in advance to anyone who can share their experience or insight.
Team GIF Search Results Changes
Obviously this is not very important, but has anyone else experienced a change (for the worse, in my opinion) to the GIF search results? I type in "Hi" and I get batman rubbing his chin and then a bunch of High-Five results.. Just wondering if there was an update or change announced by MS. Thanks!Whats the best Practise for on-call duty via teams external calling?
Hey community, I'm a bit in a struggle when setting up our Teams Operator Connect Phone system. We have an Auto attendence which is offering different menus (Press 1..., etc) We're planning on setting up a twentyfour x seven on-call duty where customers can call and are getting redirected to the mobile phones of our technician. I saw the option to forward to one number, but there isn't an option to forward to multiple numbers. How do you guys solve such a scenario, where you have to wake up colleagues mid night? We are changing shifts weekly, always 2 guys, sometimes 3 ppl. on shift. Thank in advance, Schnittlauch
Issue with Teams 'Add a User to Group Chat' API call?
I am getting a very strange error when trying to add a new user to an existing group chat using a GraphQL call. I have looked through the documentation, asked AI, and even contacted Microsoft support and no one can seem to explain why this API call is failing. Below is the API call that I am making. I can find no reason that I should be receiving the error message '#microsoft.graph.aadUserConversationMember' To get the basic questions out of the way.... Yes, the account making the API call DOES have permission to add users to the channel (and can do so using the frontend as normal.) Yes, the thread in question is a group chat, so adding members to that chat should be a valid command. Yes, ALL members in the group chat currently have the type '#microsoft.graph.aadUserConversationMember', so it is definitely a valid type for users in this channel. Yes, I have tried both the beta and stable channel; each gives the same error message. Yes, the invited user is internal to our organization, and is a valid target for the invite (invites work through frontend as well.) No, I cannot use the 'add member to channel' endpoint, because the chat is a group chat, not a channel. I can only assume, at this point, that the error message is a red herring and there's something else wrong with my API call?Why am I receiving this error message when trying to add a member to a pre-existing group chat? Thanks in advance for any assistance. POST to URL: https://graph.microsoft.com/beta/chats/[[THREAD_ID]]@thread.v2/members BODY: { "@odXXX.type": "#microsoft.graph.aadUserConversationMember", "roles": [], "email address removed for privacy reasons": "https://graph.microsoft.com/v1.0/users/[[USER_ID]]" } ERROR MESSAGE: {"error":{"code":"BadRequest","message":"The provided '#microsoft.graph.aadUserConversationMember' for 'odXXX.type' is not valid for this operation.","innerError":{"date":"2026-01-29T18:10:32","request-id":"<PII:moderator removed>","client-request-id":"<PII:moderator removed>"}}}Multi-app camera - Stops Teams from detecting webcams
Hi. We have a load of shared meeting rooms that are setup with Jabra panacast webcams. When you open Teams it shows that no devices are connected but if you open the camera app or any other app like zoom the camera works fine. The only way to get it to work is to enable this setting. This settings for Multi-app camera cannot be enabled by Intune or powershell/regedit. There are some posts on reddit that suggest I am not alone and there are others having this issues too. So.. its either a bug with the Teams app itself or the windows OS Thanks, Cam
Shared Number Group Channel Operator Options Missing in Microsoft Teams 260043.403
After updating to Microsoft Teams version 260043.403, options in Group Channels related to shared number / calling queue operator availability appear to have changed. Previously, when selecting a channel associated with a calling queue, operators could: View a list of all queue operators See each operator’s availability for that specific calling queue (not general Teams presence) Change their own availability for that queue With this update, the ability for operators to change their availability now appears to be located under Settings → Calls. However, the channel-level view that displayed the availability of other operators seems to have been removed entirely. Can someone confirm whether the operator availability view within Group Channels has been deprecated, or if it is now accessible elsewhere in Teams?Teams Calls using Transfer with consult
Hi all, I have a Yealink MP56E2 desk phone with the extension EXP50. When adding "Consult Transfer" to a line key on the extension then the text "Consult with" plus the contact name is added to display on the extension. Consult with is displayed on the first of two lines, taking away a lot of space. Even worth if you change the language to German. Then only 3-4 characters remain to display the contact name. See pictures below. Has anyone managed to change the leading text? In my opinion, no text is needed as the Icon already indicates the "Consult Transfer" function.Can upload file from Teams chat files to Posts but not to Shared
I was working on an Excel file shared in a chat with members of a small workgroup. When it was ready to share with the larger team, I navigated to the appropriate Team > Channel, created a Post, clicked on + > Attach file > selected the file (which had been modified recently, so displayed on the pop-up). The team lead asked me to save it in a particular folder in the team's files, so I navigated to Shared (formerly Files)... and did not see it. I could briefly see it if I selected the "In messages" filter, but then after a moment that bugged out and displayed the "Something went wrong" error screen. This behavior persisted (briefly visible file list, then error screen) even after quitting Teams via the task bar and opening it back up. I did not want to create a separate version (especially now that the original file was linked in the Post), so I tried a few different methods to get it into Shared. I tried copying a link, but couldn't figure out a good way to paste it into Shared. I tried pasting it in a new Link, but that preserved it as a link/URL rather than a file -- serviceable but awkward. I checked whether there was an easier way to do it by opening in the web version, where Files is still active rather than Shared (same behavior, except no "In messages" filter so I couldn't test that). I poked around in SharePoint but didn't see anything interesting. I tried uploading a copy from within Shared by pasting the filepath from the "Save a Copy" dialog in Excel... ...and that's when I noticed a possible cause of the issue: another member of the original workgroup chat had created the file, and it was living in her Teams chat files, not mine. I then had her try doing it by navigating to her Teams chat files and selecting her copy, and then hallelujah, it appeared in Shared. I was able to drag it to the appropriate folder normally. Ultimately, I see two questions: Why does the file appear when the "In messages" filter is selected, but not otherwise? Why can I add a file saved in someone else's Teams chat files to a Post, but I can't upload it in Shared? Bonus: any idea why the "In messages" filter caused an error message to display?Scheduling Channel Meetings with the Microsoft Graph PowerShell SDK
Channel meetings are a type of meeting specifically intended for channel members to attend. Creating normal meetings is easy, but can you create channel meetings with the Graph API? As it turns out, you currently cannot. The suggested workaround is to create a normal (private) meeting and then post the details of that meeting in the channel for channel members to see. That doesn't make the meeting show up in the channel calendar, but at least you can meet. https://practical365.com/channel-meeting-powershell/Teams Webinars: Org name vs brand name – how are people handling this?
Has anyone else hit this with Teams webinars? Microsoft recently changed how webinar emails are sent, and the sender name now seems to come from the tenant Organisation Name. You can change that in M365 admin, but that’s where the problem starts. In a lot of companies, the organisation name is a legal/billing entity, not the public-facing brand. Example: Legal / tenant name: FedEx Corporate Services, Inc. Brand: FedEx Teams webinar emails now go out showing the legal entity, which isn’t great for external, customer-facing events. Changing the org name just to fix webinar emails can have knock-on effects for billing, contracts, and governance. As far as I can see: No way to set a brand-specific sender name No per-webinar or per-mailbox sender identity Org name is global and used across multiple services The only real workaround seems to be not using Teams-generated emails at all, and sending custom emails via Power Automate / Graph / a marketing platform, while still using Teams for the actual event. Curious how others are dealing with this: Are you just living with it? Changing the org name with legal sign-off? Or bypassing Teams emails completely? Feels like a gap for larger, multi-brand orgs.
Out-of-warranty Lenovo MTR Reimage - can't upgrade to Windows 11
Hello everyone. Got a couple of Lenovo MTR NUCs that we needed to reimage. Cause they are out of warranty, Lenovo only provides the image that it was shipped with for reimage (I can't use Cloud Deploy). The problem is, when trying to run the Windows 11 update, I get the error code "0x0000400". This is because these come with the Windows 10 IoT Enterprise edition, which is known to have this problem. The issue is that I can't use the ISO file or load the Windows 11 image, as this will get rid of the MTR system. Does anyone know a way around this/is there an image available? Thanks!
Microsoft Teams PowerShell Module 7.6.0 is broken
Dear Community I have a few Script with Microsoft Teams PowerShell, witch authenticate via Access Token. Everything works fine until latest Microsoft Teams PowerShell Module Update 7.6.0. I got following Error with the Script. Connect-MicrosoftTeams : Could not load file or assembly 'Microsoft.IdentityModel.JsonWebTokens, Version=8.3.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified. If I downgrade my environment from Version 7.6.0 to Version 7.5.0 and rerun my script, the authentication is working as expected. What is wrong here with latest PowerShell Module 7.6.0 and how can I resolve the issue Many thanks for sharing any hint or tip ANDY
Status during a Teams call : "in a call" only once others have joined!
Hi, I work remotely so most of my job is through Teams calls with laypeople (i.e. not necessarily Teams savvy). I like to start the calls a few minutes before to prepare my shared whiteboard, etc., make sure sound is OK... However, the status, even when I'm alone, is automatically "in a call" and so I don't have notifications anymore, which is generally OK, except that if my client tries to call me on the phone (which is on Teams), they go directly to voicemail. It is annoying to manually switch it. I think that when we are ALONE in the call, waiting for others to join, we should appear as AVAILABLE so that all notifications, etc. are still enabled until we are not alone in the meeting... and then, yes, all the do not disturb aspects must kick in! Thanks!How to create an audio calling bot for the Marketplace?
What is the correct set of framework(s)/tools that allow a bot to make audio calls to teams users that can be installed to multiple customer's Teams instances, and added to the Teams Marketplace, as of January 2026? It seems that there is a lot of transition going on in the various bot frameworks that are supported by Microsoft. The new Microsoft 365 Agents https://github.com/microsoft/Agents/issues/377 , and won't do until at least March 2026. The Teams Microsoft Graph Comms libraries still work and appear to be current, however that is only half the puzzle. I need to also package up the bot that has been built, including build an app manifest, etc. The AzureBot still works, but upon packaging up, it seems that Multi-tenant support was https://github.com/microsoft/botframework-sdk/issues/6698. The permissions for the various Microsoft graph https://github.com/microsoftgraph/microsoft-graph-comms-samples do not match up with the permissions for the packaging of the new agent (e.g. Calls.AccessMedia.All, Calls.Initiate.All are required, but not present). It also isn't clear to me Microsoft Graph App Manifest can help in this matter. Any clarity on the matter would be much appreciated. This is kinda urgent, so can't wait until Agent SDKTeams Revamps Premium Licensing
Microsoft announced a set of Teams licensing changes to take effect in April 2026. The changes affect devices, Microsoft Places, and Teams events. Webinars and Teams town halls will be easier to manage without Teams Premium licenses, and organizations will be able to buy capacity packs to host events for up to 100,000 participants. The changes will leave some Microsoft 365 tenants cold while others will be delighted. https://office365itpros.com/2026/01/26/teams-licensing-changes-0426/
Teams admin centre - add the ability to setup a team completely (shared channels and/or groups)
I think the current teams setup workflow in admin centre is a bit flawed. We're trying out to create a team for every project that we do, but since these projects are done by many different departments it makes sense to use Shared Channels within each project and divide the data in such a way that it is stored in the site library of the channel that is the most fitting. For example creative documents in the channel for the creative department, and business documents in the business channel. To make things clearer to the end user we would like to structure each project the same. So it would be logical if an admin could create these shared channels while creating the project and not have to trust that a project manager is able to set things up correctly after they get assigned. (so being able to create a template would be nice...) So IMHO what is missing from admin centre: -ability to add shared channels. -ability to add teams (in this case department teams) to these shared channels. -ability to create a template with shared channels configured (is a little bit complex, because channel names need to be unique, so some sort of variables need to be taken into account... maybe these can be distilled from the main project team name...which is basically what we also intend) (maybe this could be done with Power automate if the ability to create shared channels is being added to an admin's abilities...) Another option, which would actually be much sweeter would be to skip Shared Channels altogether and add the ability to add Office 365 groups to the main Team, now we can only add members... I would like to work with Team groups, as it's much easier to manage and remove a user from a group than to have this user have to be removed from each project individually. But actually I think both options are a necessity...Teams Integrates Viva Engage Communities
A new integration with Viva Engage is available for Teams. The integration adds communities to the Teams navigation bar. It’s kind of odd when a separate highly functional Communities app exists. It’s unclear who is demanding another point of integration between Viva Engage and Teams. The suspicion is that this work is due to internal politics rather than to facilitate better collaboration. https://office365itpros.com/2026/01/23/viva-engage-teams-integration/Channel Meeting Chat can only be viewed from the channel
Why can't chats from a meeting channel appear in the chat section of Teams? Our project team have decided against holding meetings in channels due to this reason because it's a hassle to navigate back to the Team. I have the view set up correctly an you cannot see the chat where we would do all other regular meeting chats. Apparently this is by design? Why...?Microsoft Teams Call Recording: Why Native Isn’t Enough & How Imagicle Solves It
🚀 New Video: Microsoft Teams Call Recording – Compliance, Security & AI Explained If your organization relies on Microsoft Teams for internal and external communications, call recording is no longer optional — especially in regulated industries like finance, healthcare, insurance, and government. In my latest video, I break down: 🔹 Why native Teams call recording isn’t enough for compliance 🔹 The key regulatory requirements (GDPR, HIPAA, MiFID II, PCI‑DSS) 🔹 How modern solutions fill the gap with advanced security, governance & automation 🔹 How AI-driven analytics can transform call data into actionable insights 🔹 A deep dive into Imagicle’s compliance recording solution and what makes it stand out As Teams adoption continues to grow, organizations must ensure their communication channels remain secure, compliant, and future-proof. This is where powerful third‑party tools step in — offering encryption, role-based access, policy-based recording, advanced search, sentiment analysis, and more. 🎯 Whether you're an IT leader, compliance officer, or UC specialist, this is information you’ll want to stay ahead of. 👉 Watch the full video here: https://youtu.be/GTxAIS8f45U 💬 Let me know your thoughts or experiences with Teams call recording in the comments! #MicrosoftTeams #Compliance #CallRecording #Security #AI #Imagicle #UnifiedCommunications #DigitalTransformation #TeamsVoice #CollaborationTools
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