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Issues around our administratio email on school.onmiscrosoft.com
This page collects the issues (and related solutions/workarounds) linked to the administration account of the Microsoft 365 tenant http://school.onmicrosoft.com/. Context Tenant: my.name@myhttp://school.onmicrosoft.com/ Involved account: admin email address (specify which one, if needed) me and my administrator cannot access since jan 2026 Issues encountered Problem description Symptoms: my email amd my administrator email does not access the domani anymore Error message (if any): When it happens (frequency/time): no wayy to access other theachers have not this issue with the same domain Impact Who is blocked / which services are affected (Outlook, Teams, Entra ID, etc.) Urgency: Attempts already made [no way ] Password reset [ no way] Check MFA / sign-in methods [no way ] Try signing in from another browser / incognito [ ] Check Microsoft service status Next steps [ ] Collect screenshots and error codes see upper image [ ] Check sign-in logs (Entra ID) and any blocks (Conditional Access) [ ] Open a Microsoft support ticket (if needed) Notes / references Useful links: Last updated date:
Microsoft Azure Education Problem
I've search online that my University is Eligible to have ADT4T access, but as you can see I only have 28 items available. I've contacted the admin on my University and with no solution at all, I've also been connected to my university active directory, but still no solution to this problem. Also as you can see in the screenshot there's an orange warning on top. Can anyone help me please?
Microsoft Mesh Education Licensing
Microsoft Education and Product Teams, I am writing to advocate for the inclusion of Microsoft Mesh (Immersive Spaces and Events) within the Microsoft 365 Education SKU family (A1, A3, and A5). Currently, Mesh is available across nearly every commercial license family, from Teams Essentials to E5 Enterprise, but is explicitly excluded from Education tenants. As documented in several Learn Q&A threads and service plan manifests, the MESH_IMMERSIVE_FOR_TEAMS service plan is simply not provisioned for EDU customers. The current state is one of silent exclusion, creating several critical hurdles: Pedagogical: Immersive technology is one of the most requested features for remote and hybrid learning to combat "Zoom fatigue" and increase student engagement. Education is a high-value use case for 3D immersion. Parity: Universities and K-12 institutions on A5 licenses pay for "top-tier" features but are denied the innovative tools available to a "Business Basic" user. If you are a small business on a basic plan, you have Mesh. If you are a world-class University on A5, you are blocked. This isn't a "procurable" add-on; it is a licensing eligibility wall. Implementation: Current Microsoft guidance suggests schools move to Business or Enterprise licensing to access Mesh. This is not a viable solution for institutions with thousands of users, complex compliance requirements, and student-data privacy frameworks built specifically around EDU SKUs. We aren’t asking for a discount; we are asking for eligibility. We urge the product team to: Add the Mesh Immersive service plan to the A3 and A5 EDU license entitlements. Provide a clear roadmap for when Education tenants can expect feature parity with Commercial tenants. Education should be the vanguard of immersive collaboration, not an afterthought. We would appreciate a formal update on when this licensing barrier will be removed.
Unable to Setup Billing for new tenant account: Error code - 43881
I set up a Microsoft 365 Education tenant for a school in Uganda but received error code 43881 during billing verification. The tenant was created but A1 trial licenses were not attached. I have no chat or email support options available in the admin center. Error code: 43881AI-powered Teach Module in M365 now rolled out to all educators!
Here is an end-to-end tutorial video on the new AI-powered "Teach" module in M365 Copilot. This is available today for ALL Microsoft 365 educators globally! Includes: 📘 Lesson plans 📊 Rubrics 📝 Quizzes 🌍 Standards grounding (35 countries) 🎯 Learning Activities ➕ Lots more YouTube 📺 https://youtu.be/WkXVukl62KU?si=UT3FzN5fqXQ7KlBdAI Agents in Free Copilot Chat.
Hi all! When Agents were first introduced into Copilot Chat for free, you used to be able to upload 20 knowledge resources. Now this has been cut back to 4 web URLS only, and each of these can only be 2 forward slashes deep - we are really struggling on using agents successfully. Based in the UK, all of the Department for Education content is more than // deep in their web. We can't upload docs from the PDF's and most other juicy web content is much deeper in the domains than 2 x // I would love to hear from other Copilot Chat Agent users in how you are working with the barriers of the free version in your setting. Paid licenses are just not an option on UK school budgets sadly. Thanks all!
Skype not working anymore
Good day, we are a business (https://www.walkspanishmadrid.com/) and have a Skype number to contact our clients and receive calls from them; we also had skype credit and now it seems we cant use it on Skype or Microsoft teams any suggestions on how educational companies are dealing with situations like this? Thank you
